Karla Simiane

[Karla Simiane @KSimiane]

@Qantas are you going to reply?

[Karla Simiane @KSimiane]

@Qantas I've been trying to get a hold of you for months now waiting 6.45 hours on hold and being disconnected, sent 5 emails which never get a response and tried to message you on Instagram. Your airline is a joke I’m trying to confirm my booking back home to Australia

[Karla Simiane @KSimiane]

@Qantas are you going to reply?

[Karla Simiane @KSimiane]

@Qantas this is a joke I need you to reply to me ASAP. Collectively I've been on hold for more than 24 hours all cutting out. #poorcustomerservice #whatajoke

[Karla Simiane @KSimiane]

@Qantas I've been trying to get a hold of you for months now waiting 6.45 hours on hold and being disconnected, sent 5 emails which never get a response and tried to message you on Instagram. Your airline is a joke I’m trying to confirm my booking back home to Australia

[Emma @eleruez]

@Qantas won’t reply to emails, won’t pick up the phones on hold for hours, won’t respond on social media how’s anyone supposed to contact you ?! #Qantas #CustomerService

[Karla Simiane @KSimiane]

@Qantas #airlines #poorcustomerservice

[Karla Simiane @KSimiane]

@Qantas After being stuck here for 2 years without seeing my family. I changed my booking on the app, however did not receive a confirmation email and when I go to email itinerary it still says the original date which is different to the app.