Kate Donaldson

User Research Lead for Social Security @scotgov. Designing inclusive public services.

[Kate Donaldson @Kalsau]

The single most important thing you can do for your organisation may be the simplest of all: develop a strong organisation narrative.

Don’t tell people the narrative, equip them with space and access to ask questions and develop it themselves.
#mentoring

[Kate Donaldson @Kalsau]

Places with policies based on connection and trust have falling drug problems, places with policies based shame have rising drug problems.

Switzerland legalised heroin, death, crime, prosecution has all drastically reduced. Via @johannhari101
https://t.co/XbZ68GrhSR #Kindness

[Osama Dorias @osamadorias]

I often hear people talk about toxicity in the workplace, but I don't see many people describing toxic behavior. I feel this would be a useful list.

What are some of the less obvious characteristics or behaviors of toxic people that you've encountered in the workplace?

[Kate Donaldson @Kalsau]

👀 this is not a drill! #SAtSD

[Kate Donaldson @Kalsau]

@ClaireCraig_PT @WithCarolyn Super!

[Kate Donaldson @Kalsau]

Empathy and compassion are (limited) tools for connection and understanding of other people. You will fail to utilise them to their potential, unless you make time to do the work on yourself first. Via @WithCarolyn #userresearch

[Kate Donaldson @Kalsau]

Access to public toilets for free is a step in the right direction for making our future society a civil one. Next step - are they inclusive and accessible? https://t.co/bzGGRXqB4D

[Kate Donaldson @Kalsau]

User research is so much more than the office! The only way to challenge your assumptions and others is to get out of your comfort zone and go to where people are 👇. #satsd @digitalscots

[Kate Donaldson @Kalsau]

Manage things and lead people. https://t.co/dIm6udHcJr #collaborativeleadership

[Kate Donaldson @Kalsau]

Saved £2 as was advised in first convo return day ticket cheaper than single. Happy but confused!

[Kate Donaldson @Kalsau]

A change in my commuting routine (one day only) has led me to two helpful conversations before 8am as I figure out what side of road bus will come, best value ticket and where to change. #kindness

[Anna Henderson @littleannalaugh]

If you are interested in getting a copy of the first iteration of the Scottish Approach to Service Design playbook email us [email protected] #SAtSD @redowle Is working on a second iteration that we will be able to share soon!

[Dundee Service Jam @GSJDundee]

If you've enjoyed #SDinGov then join us at #GSJam at the end of this month - now with an expert track that will take you deep into the service jam experience.

https://t.co/Jk4u5beLmk

Available worldwide - including here:
https://t.co/XwjSpLyaw6

[Kate Donaldson @Kalsau]

@GSJDundee Sure, DM me details and we can have a chat.

[Kate Donaldson @Kalsau]

"Stories are perscriptions of courage. We may possess bravado, even arrogance. Youth normally does. But courage is a quiet, spiritual muscle discovered only when you face your greatest fear" B.Buster #storytelling

[Scot Gov National Performance Framework Team @ScotGovOutcomes]

I've pulled together the tweet story of how @LidnaStitt 's “Illustrating outcomes” came to be #illustratingoutcomes #NPF #NationalPerformanceFramework

https://t.co/t7yKJNp8Il

[Kate Donaldson @Kalsau]

"It is possible to live a grateful life even when going through adversity. At any given moment you can decide ‘this is not how my story ends’ and begin to rewrite your story." How long have I got?, Fi Munro

I knew it would be a good read, but it's better than good.

[Kate Donaldson @Kalsau]

On #IWD2019 do two things, 1) follow @fkmunro, 2) learn about the signs of ovarian cancer and listen to your body.

[Fi Munro Ph.D. @fkmunro]

Great coverage of my book; #OvarianCancerAwarenessMonth ; my story and speaking at Westminster in a two page spread today!!
Tow newspapers in one day - amazing! My new book #howlonghaveigot is out now on @Amazon

[Digital Scotland @digitalscots]

"We’re working to make sure we design an inclusive and accessible world for everyone." Office of the Chief Designer

[British Museum @britishmuseum]

This coin from 300–285 BC is inscribed ‘Queen Amastris’ – the first woman to ever be named on a coin.

She held great power in Anatolia, bringing four cities together to create a new one, which she named Amastris (modern-day Amasra in Turkey) https://t.co/PuUd9wm3OR #IWD2019