Chetan KAPOOR

Head of Research & Insights @Kiwi.com | Co-Founder - Safe Travel Barometer & VIDEC | Travel Industry Analyst

[Chetan KAPOOR @KapoorChetan]

@SatanAtWink 👏🎉

[Chetan KAPOOR @KapoorChetan]

@SatanAtWink Whoever comes up with this rubbish?

[Chetan KAPOOR @KapoorChetan]

We live in an India where conducting explosion drills outside the Mumbai International Airport on a busy long, festive weekend is considered perfectly acceptable.

10+ explosions heard.. and perhaps counting.

#mumbai @CSMIA_Official

[Chetan KAPOOR @KapoorChetan]

While the west is troubled with staff shortage and strikes, a different scenario arises in India.

[Economic Times @EconomicTimes]

On Saturday, 55% of its domestic flights were delayed as a significant number of cabin crew members took sick leave, with sources in the industry saying they ostensibly went for an Air India recruitment drive.
https://t.co/a3aNvjj9BY

[ian bremmer @ianbremmer]

the united states:

greatest economic and education inequality in the g7

by life expectancy has become a combination of 1st and 3rd world country

[Chetan KAPOOR @KapoorChetan]

On a @GoFirstairways from BOM — im told masks are optional in MH, barely any pax is wearing masks. Last I checked masks ON flight’s still mandatory per DGCA. No effort by cabin crew to tell pax to wear masks either. @MoCA_GoI @JM_Scindia @shukla_tarun

[Chetan KAPOOR @KapoorChetan]

@MumbaiPolice Thanks

[Chetan KAPOOR @KapoorChetan]

@MumbaiPolice Hi i just got sms that my passport verification is delayed at the SP office. None of the phone numbers are valid.
File number BO3076070403622; application submission date 4 Feb, local thana verification 5 Feb. Kindly assist.

[Chetan KAPOOR @KapoorChetan]

Vaccine batch number mismatch needs serious attention of @adarpoonawalla @MoHFW_INDIA @mansukhmandviya

#COVID19

[Chetan KAPOOR @KapoorChetan]

This is strange & needs investigation in Goa. Two people got their jabs a month apart yet the #CoWIN generated vaccine certificate issues the same batch number? In the case of the 2nd person, a physical inspection of the vial revealed different batch number. CC: @DrPramodPSawant

[Chetan KAPOOR @KapoorChetan]

This is strange & needs investigation in Goa. Two people got their jabs a month apart yet the #CoWIN generated vaccine certificate issues the same batch number? In the case of the 2nd person, a physical inspection of the vial revealed different batch number. CC: @DrPramodPSawant

[Chetan KAPOOR @KapoorChetan]

@the_motonomad Here's another zinger, I have disabled my history (don't even know when & why to begin with?). So technically, I get the lack of resumption for me. But for a Premium user like you, when other OTT services have resumption as default, it's just mind boggling.

[Chetan KAPOOR @KapoorChetan]

Wait a minute. It's 2021 and YouTube still doesn't have a 'Continue Watching' feature?

[Chetan KAPOOR @KapoorChetan]

@the_motonomad I don't seem to have that. And even if that was the way to get to it, damn that's the most buried and unfriendly approach to resume!

[Chetan KAPOOR @KapoorChetan]

@zomatocare You didn’t help at all. The resolution was “we will look into the technical issues on our platform”

[Chetan KAPOOR @KapoorChetan]

Damn @ITCHotels & @zomato!
- ITC cancels my order as they don’t accept Zomato’s coupon code
- I place new order sans coupon code; ITC hands over canceled order to the first valet who’s MIA
- 100 mins later my 2nd order from 9 PM isn’t delivered cz “restaurant shuts at 10 PM”

[Chetan KAPOOR @KapoorChetan]

While we waited, ITC reps called to resolve the issue based on my OG tweet. I’m amazed at the pace to address customer satisfaction! The least I can say is that this story is far from over & we have more to add tomorrow!

[Chetan KAPOOR @KapoorChetan]

An hour later and rains ongoing, Desle/Jignesh (Zomato’s 3rd valet) shows up at our doorstep with the chocs! Amazing how things can turn around, and the spirit of hospitality and customer excellence is embedded within folks like Jignesh!

[Chetan KAPOOR @KapoorChetan]

Then Zomato regrets not being able to deliver as restaurant shuts at 10, despite our order clocked in an hour ago - issues yet another coupon for future in good gesture.