KAPTENUK

Now joined forces with FREE NOW.

Follow @Freenow_UK for our latest updates!

[KAPTENUK @kaptenuk]

We have joined forces with @FreeNow_UK

From today Kapten's private hire vehicles will be available together with black cabs on the @FreeNow_UK app.

With more cars, more choice and the best drivers in town, you'll get around London faster, safer and better than ever before!

[KAPTENUK @kaptenuk]

@WalterStephanie Sorry to hear of the experience you have described Stef. For further review, please DM the email address associated with your account.

[KAPTENUK @kaptenuk]

@RMGirlUK Hi, you can request for your data to be deleted by emailing us at [email protected] - please include both the phone number and email address associated with your account.

[KAPTENUK @kaptenuk]

@RMGirlUK Hi there. Your account information will only be transferred over to FREE NOW if you go into the Kapten app and choose to move your account over to FREE NOW.

[KAPTENUK @kaptenuk]

@TarrynLondon Hi, that doesn't sound like the helpful and reliable service we always aim to provide. Can you please reach us on 0203 9666 933 or drop us a DM with the e-mail address on your account and we can look into this for you?

[KAPTENUK @kaptenuk]

@RH_Murray Hi, that doesn't sound like the helpful and reliable service we always aim to provide. Can you please reach us on 0203 9666 933 or drop us a DM with the e-mail address on your account and we can look into this for you.

[KAPTENUK @kaptenuk]

@Julien_Scheubel Hi, that doesn't sound like the helpful and reliable service we always aim to provide. Can you please reach us on 0203 9666 933 or drop us a DM with the e-mail address on your account so we can look into this for you?

[KAPTENUK @kaptenuk]

@ElishaaB In light of ongoing COVID-19 and in line with government advice to limit all but essential travel we've decided to temporarily suspend our referral program as well as our loyalty program. We'll be sure to update you as soon as this changes!

[KAPTENUK @kaptenuk]

@ermaldoda1 We're sorry to hear of the experience you have described. For further review, please DM the email address associated with your account.

[KAPTENUK @kaptenuk]

@Rhea_xpandedtv Good morning, Thank you for getting in touch, If you could please DM us with the ride information we will investigate this further for you as that doesn't sound like the helpful reliable service we aim to provide. Thank you.

[KAPTENUK @kaptenuk]

@djsbldn Hi, that doesn't sound like the helpful and reliable service we always aim to provide. Can you please reach us on 0203 9666 933 or drop us a DM with the e-mail address on your account and we can look into this for you?

[KAPTENUK @kaptenuk]

@shampagneleigh We're sorry to hear you have not received a response just yet! For further review, please can you DM the email address associated with your account?

[KAPTENUK @kaptenuk]

@SallyHarpley Hi, that doesn't sound like the helpful and reliable service we always aim to provide. Can you please reach us on 0203 9666 933 or drop us a DM with the e-mail address on your account and we can discuss our mask policy in regards to drivers and passengers. :)

[KAPTENUK @kaptenuk]

@namallanka That doesn't sound like the helpful and reliable service we always aim to provide. Can you please reach us on 0203 9666 933 or drop us a DM with the e-mail address on your account and we can look into this for you.

[KAPTENUK @kaptenuk]

@namallanka Hi Namal, that doesn't sound like the helpful and reliable service we always aim to provide. I can see that my colleague has DM'd you in hopes we can get this resolved for you.

[KAPTENUK @kaptenuk]

@GraceMcCroc In the event a cancellation fee gets charged then please get in touch with us to reimburse this. If you want to DM us your trip details then we can follow up with the driver. We appreciate your feedback as it helps improve our services. 2/2

[KAPTENUK @kaptenuk]

@GraceMcCroc Hi There. The safety of our riders and drivers is very important to us. We have already communicated with both riders and drivers that face coverings are mandatory. If someone is not wearing one then they can cancel or refuse the trip. 1/2

[KAPTENUK @kaptenuk]

@SanchTheSensei In light of ongoing COVID-19 and in line with government advice to limit all but essential travel we've temporarily suspended our referral program as well as the redemption of points in our loyalty program through the Kap’Roulette wheel and the Gift Shop.

[KAPTENUK @kaptenuk]

@jamesquilter83 Hi James, I'm sorry to hear you feel that way. We would like to try to resolve this for you, please DM us with your account details and we have a look into this for you.

[KAPTENUK @kaptenuk]

@jamesquilter83 Hi, that doesn't sound like the helpful and reliable service we always aim to provide. Can you please reach us on 0203 9666 933 or drop us a DM with the e-mail address on your account and we can look into this for you.