karl collins

[karl collins @karlcollins]

Thanks British airways for getting us to Krakow without our bags landed 46 mins ago no text no email standing in long queue with one customer service assistant

[karl collins @karlcollins]

@AerLingus Still waiting and we now in July so much for a couple of weeks!!

[karl collins @karlcollins]

@AerLingus Not good enough when the only option is a voucher maybe a should go down the charge back route you are starting to sound like Ryanair

[karl collins @karlcollins]

Aer Lingus need to step up it game, waiting 5 weeks now for the vouchers which was the option available to us when they cancelled our flights no refund was offered- could always go down the chargeback option if no news soon

[karl collins @karlcollins]

Avanti trains poor excuse for cancelled train “points failure “ level of compensation does not cover cost of loss time due to your operational decision maybe we should push for compensation like airlines then we may get a better network and level of service we pay for !

[karl collins @karlcollins]

Virgin west coast late departure yet again from new street last week their were been cancelled so I should be grateful I guess!!!

[karl collins @karlcollins]

Another day in rail paradise virgin running 20 mins late again . Rail track are crap 5 days of disruption due to poor engineering of trains or track

[karl collins @karlcollins]

BIRMINGHAM

[karl collins @karlcollins]

@VirginTrains 7:13 rugby beam

[karl collins @karlcollins]

Come on virgin trains it’s either slippery track or crew been delayed

[karl collins @karlcollins]

Don’t understand why virgin trains can’t go to London but west kids trains can is the trespasser only stopping virgins trains !!

[karl collins @karlcollins]

@VirginTrains I have but it doesn’t compensate for the loss of pay due to your issues? Iunder the freedom of information act how much do virgin receive in compensation per passenger for a delay I bet it’s far greater than you pay out?

[karl collins @karlcollins]

07:51 rugby virgin west coast delayed by 34 mins now terminating at Birmingham internatal to jump on another operators train and all this for £1.28 compensation

[karl collins @karlcollins]

@VirginTrains That’s if they are running , currently stuck in brum with no departure time

[karl collins @karlcollins]

@VirginTrains Whilst virgin offer great service recent months performance has been appalling with canx trains and no communications when they problems

[karl collins @karlcollins]

@VirginTrains @LNER @ScotRail @chilternrailway @CrossCountryUK @TPEassist @LNRailway @EMTrains @WestMidRailway @northernassist I was due to travel on 17:50 from Birmingham got told to jump on London north west main concern was sitting on the 17:50 no train announcements only found it was cancelled from platform announcements no staff around Birmingham to help only by chance I found that train was runing

[karl collins @karlcollins]

@VirginTrains @LNER @ScotRail @chilternrailway @CrossCountryUK @TPEassist @LNRailway @EMTrains @WestMidRailway @northernassist Thanks for delay yet again I’m so looking forward to claiming £1.28 for my troubles they should make you payout proper compensation on a season ticket rather than the insult 3 in a row now

[karl collins @karlcollins]

No staff at Birmingham, train manager couldn’t be asked to tell passenger on train it was cancelled heard from platform announcements glad you giving it up

[karl collins @karlcollins]

Virgin rail west coast train delayed at Birmingham nothing from train staff just messages from platform announcer would be nice to keep us informed