London North Eastern Railway

Freedom All The Way.

[London North Eastern Railway @LNER]

⚠️#LNERUpdate There are no weather warnings in place for Monday 26 October. However, disruption is possible depending on the impact of both storms.

If you are travelling on Monday 26 October, we recommend making regular checks for updates.
https://t.co/vFc6FVGc1Z

[London North Eastern Railway @LNER]

@michaelsgraphs Hi Michael. I have just spoken to the team at Newark Northgate. If you could please let yourself be known, there is a train to Lincoln at 23.15 that you will be able to board.

[London North Eastern Railway @LNER]

@michaelsgraphs Good evening, Michael. When you arrive at Newark, please make sure to speak directly with the staff there, and they will help arrange your onward travel and ensure you have a way to reach your destination. Rest assured, you will not be left stranded.

[London North Eastern Railway @LNER]

@matbern03 @doyoujive The reason we ask is to ensure that a passenger is not charged for a new ticket, the last thing we want when someone is displaced is to have to buy a new ticket, so we like to make sure the advice is correct and if needs be, get relevant permissions to prevent that risk.^Rosie

[London North Eastern Railway @LNER]

@Craigburro21 Thank you for letting us know, we'll pass it on to the relevant team. And apologies for the inconvenience ^Josephine

[London North Eastern Railway @LNER]

@HannahBradley94 Can you send us a DM with some more details please Hannah 😊 ^Rosie

[London North Eastern Railway @LNER]

@michaelsgraphs We're sorry about this Michael. You'll need to log a complaint regarding the delay and impact, you can do this by contacting [email protected], and providing details of your experience, and they will look at this on a case by case basis ^Rosie

[London North Eastern Railway @LNER]

@michaelsgraphs If the 1-click claim hasn't gone through, it's usually down to the scan history on the ticket. If you changed your journey due to the disruption, you'd need to have let us know via the claim link in your email, but don't worry. You can make a manual claim on the link I sent^Rosie

[London North Eastern Railway @LNER]

@Toon_Fan1892 We're sorry to hear this - We'd advise raising a complaint with our customer relations team about this. you can do this by emailing [email protected], including details of your train service and description of your experience.

[London North Eastern Railway @LNER]

@rhiatanhae We're sorry about this Jason. Please send us a DM with additional details of the journeys you've taken and we can feed this back. ^Rosie

[London North Eastern Railway @LNER]

@batabeelo We're sorry about this, please speak to a member of staff or your train manager who should be able to help with this. ^Rosie

[London North Eastern Railway @LNER]

@Mart45144xeto Hi, we’ll confirm this from the station and update you as soon as we get a response ^Josephine

[London North Eastern Railway @LNER]

@PikaSaz @EastMidRailway London Kings Cross should be included on the https://t.co/2ywqEJAQVt site, are you reporting the item as lost on a train or at a station? Appreciate this is quite stressful for you, if you'd rather send us a DM so we can look into this further, please feel free. ^Rosie

[London North Eastern Railway @LNER]

@PikaSaz @EastMidRailway Can you confirm which site you are currently reporting the item on in that screenshot? ^Rosie

[London North Eastern Railway @LNER]

@PikaSaz @EastMidRailway If you want to cover all bases, if it does end up at London Kings Cross, the site to use is https://t.co/2ywqEJAQVt. Hopefully it's reunited with you soon!^Rosie

[London North Eastern Railway @LNER]

@brwnjo8 Fingers crossed over here too! 🤞 Have a safe journey Jo. ^Rosie

[London North Eastern Railway @LNER]

@mbp_phillips We're really sorry to hear you've had a poor experience due to the disruption. When sending your taxi receipt to our Customer Relations team using the email above, we'd recommend including additional details of what happened, so they can look into this further for you.

[London North Eastern Railway @LNER]

@bigmatt1970 Hi Matt, great to hear everything went smoothly for you with your delay repay - the perks of booking direct! 😊 ^Rosie