Karl Halllows

Providing Feedback on Customer Service and Experience

[Karl Halllows @KarlPH78]

@EastMidRailway Whilst I appreciate this - this is however a very common response ‘claim a refund’ - what is being done to ensure good customer service and where are the new trains to avoid cancellations?? Unfortunately for me, I booked the early train. @TUKGroup_

[Karl Halllows @KarlPH78]

@EastMidRailway Yet another amazing journey to London - no hot drinks or food since the sinks are blocked and that the 6.10am from Leicester to London is cancelled due to more trains needing repairs! So where on earth are the new super duper trains that have been running???

[Karl Halllows @KarlPH78]

@EastMidRailway Currently on the Sheffield to London train arriving into St Pancras at 7.07am

[Karl Halllows @KarlPH78]

@TPExpressTrains On the 8.12am this morning from Malton. Your host boarded at York with the trolley and done nothing but provided me with a bottle of water when I asked - no wonder you have revenue and customer issues. If you can’t provide the service don’t bother bringing a trolley on board!

[Karl Halllows @KarlPH78]

Another amazing customer experience on @TPExpressTrains from Malton to Manchester - NOT! The host just sitting on the phone - no trolley service in first class due to technical fault unable to provide hot drinks! What about everything else on the trolley!!!

[Karl Halllows @KarlPH78]

@mrdanwalker Thanks for sharing @mrdanwalker - had a very similar experience with a colleague who also sadly took his life.

[Karl Halllows @KarlPH78]

@EastMidRailway Your staff needs training! Power issue at Leicester station unable to print a prepaid ticket- told that staff on board the train can do - although now told they can’t do since so will need to sort out when I get to London! Not the best starts to a Wednesday.

[Karl Halllows @KarlPH78]

Yet another diabolical service by @CrossCountryUK - “no catering service on board“ but at least it turned up! What adjustments do first class customers get with the non provision of such ‘service’? It’s about time providers start to get fined for not delivering what’s advertised.

[Karl Halllows @KarlPH78]

When in Leicester station a visit to the @CostaCoffee on platform 3 is a must - the customer service from the chap which runs it, is nothing short of excellent. A smile, polite and engaging - certainly a need get this chap training others in other outlets!

[Karl Halllows @KarlPH78]

Glad to see the lifts back in operation this evening @EastMidRailway - just the ticket machines and ceiling lights to sort out!

[Karl Halllows @KarlPH78]

Yet another main line train station (Leicester) with lift out of action, ticket machines not working and lights not working!! What on earth is going on @networkrail!!! Don’t you consider enough is paid to ensure our infrastructure meets the basic needs of its customers??

[Karl Halllows @KarlPH78]

@networkrail Many thanks for confirming. @EastMidRailway your review into this is welcomed!

[Karl Halllows @KarlPH78]

Yet another main line train station (Leicester) with lift out of action, ticket machines not working and lights not working!! What on earth is going on @networkrail!!! Don’t you consider enough is paid to ensure our infrastructure meets the basic needs of its customers??

[Karl Halllows @KarlPH78]

Well done @YorkDesigner! More retailers have lots to learn from this. Certainly more to done for those with Autism. @Autism

[Karl Halllows @KarlPH78]

@ChrisBisson @bhaskerpatel Really sad and sorry to see him leave. He’s been a great and inspiring character and definitely aligned to the issues of today!

[Karl Halllows @KarlPH78]

@BandQ I have just visited one of your stores to buy a new grass cutter and was surprised upon purchasing it at your self checkout that it didn’t restrict my payment. I would have thought such basic checks would be in place to ensure I was old enough to buy. #knifecrime

[Karl Halllows @KarlPH78]

@TheBoyInTheTent So inspiring and well deserved to be in attendance - have a great day!

[Karl Halllows @KarlPH78]

@TVMartinRoberts Well done for all your strength and courage Martin - never easy and what a wonderful ending - both together forever!

[Karl Halllows @KarlPH78]

Great new signage @CastleHowardEst - clear and precise very helpful to its customers. Well done guys!

[Karl Halllows @KarlPH78]

Is there a bigger issues with @Highcross it’s customers need to know? Lifts out of order car parking payment machines out of order - what’s next? It’s customers deserve much better.

[Karl Halllows @KarlPH78]

@Highcross Still not sorted - how long are your customers having to wait for you to sort this out?? Nine people waiting to pay the exit on the ground floor! Very poor service!

[Karl Halllows @KarlPH78]

@Highcross can you please advise when you will sort out these broken car park pay machines? It’s been several months and is impacting on the whole customer experience to the centre!