Kashan Khan

.

[Kashan Khan @KashanKhan]

@virginmedia @virginmedia - I have spoken to your 4th employee from that number provided, they just hung up phone. I was just being transferred again & again. No one is clear and do not understand. I would expect basic training to have been provided to staff. I've been on and off for 2 hours

[Kashan Khan @KashanKhan]

@virginmedia Why are you quoting me £20 extra per month? Your customer service team tells me they are having IT issues and cannot apply a savings discount on my account due to faulty their computer system. If I don't get this sorted I will have no internet next week. What a joke!

[Kashan Khan @KashanKhan]

@virginmedia Please call me back as your said you would. I was waiting at the agreed time for the call and I received no call. Please ring me on my mobile number so we can discuss a renewal or termination if you are unable to get your computer systems working

[Kashan Khan @KashanKhan]

@virginmedia @virginmedia You said you would call me back at the agreed time and I have not heard anything. Is this how you treat all your customers?

[Kashan Khan @KashanKhan]

@virginmedia No reply? This is not acceptable. I've been a customer for over 20 years & this is how you treat loyal customers. Create a false IT issue on your computer systems to not process a customer discount,blatant attempt to charge more as my current contract ends next week.

[Kashan Khan @KashanKhan]

@virginmedia - I'm trying to renew my contract with you but no one picks up the phone and I'm greeted with 100's of unclear options on your automated AI agent and getting nowhere!

[Kashan Khan @KashanKhan]

@xyodelcare Hi Amelia,

I have sent a DM with the details requested. There is no email address, just my phone number for the order which I have sent you. Thanks.

[Kashan Khan @KashanKhan]

@YodelOnline - where is my parcel it was supposed to be delivered yesterday according to the SMS you sent me?

[Kashan Khan @KashanKhan]

@RoyalMailHelp / @RoyalMail - I am still waiting for an update from you? Where is my parcel?

[Kashan Khan @KashanKhan]

@RoyalMail / @RoyalMailHelp - Why has no-one come back to me to investigate this? You have delivered my parcel to the wrong address 150+ miles away? When are you going to sort this out? @BBCWatchdog

[Kashan Khan @KashanKhan]

@RoyalMail Where is my parcel? It says you've delivered it to an address 200 miles away? I have CCTV in the driveway & there was no delivery at the recorded time. Your delivery proof is a photo of someone with a box next to them? How is that proof? That is deceitful! @BBCWatchdog

[Kashan Khan @KashanKhan]

@RoyalMailHelp Hello @RoyalMailHelp - I have not received an update from you after sending you all my details in a DM. @RoyalMail please could you provide a resolution to this case as soon as possible. I will be involving the Police on this matter

[Kashan Khan @KashanKhan]

@RoyalMailHelp @metpoliceuk @RoyalMailHelp / @RoyalMail - Please can I have an update on where my parcel is? I have sent a DM providing all the information you have requested and not received a reply.

[Kashan Khan @KashanKhan]

@RoyalMailHelp I have sent this information to you directly @RoyalMailHelp. Please investigate this fraudulent activity carried out by yourselves / your Postman. I am also speaking to Amazon about this and will consult the @metpoliceuk if this is not sorted. I want my parcel delivered.

[Kashan Khan @KashanKhan]

@AmazonHelp I have sent you a DM. I am waiting for a response.

[Kashan Khan @KashanKhan]

@RoyalMail Where is my parcel? It looks like you've delivered it to an address 200 miles away? Are you incapable of reading an address on an @AmazonUK parcel? @BBCWatchdog. Alsl @AmazonUK your customer service is useless and not helpful.

[Kashan Khan @KashanKhan]

@TSB @TSB Your staff are very rude and not helpful. You should have staff who are unwilling to help and leave chat based services. They have no interest in customer care

[Kashan Khan @KashanKhan]

@TSB you've blocked my card and are not doing anything to sort it. Your chat service and phone number provided (stuck in queue) for 30 minutes. You've sent me a new card that was blocked by default. Poor service. Fix this or I'll close my account. @BBCWatchdog @BBCNews

[Kashan Khan @KashanKhan]

@TSB @TSB It's now been nearly 1 hour on the call and nothing has been done. Still waiting in the queue. I was told that it would be a 5 minute queue wait

[Kashan Khan @KashanKhan]

@SkyNews @HSBC_UK @santanderuk @LloydsBank @TSB It's been over 3 days. Is this how you guys do business? Absolute shambles of a service. Why send me a new card and block it straight away. If you suspect a payment might be fraud. How about calling the customer?

[Kashan Khan @KashanKhan]

@SkyNews @HSBC_UK @santanderuk @LloydsBank