Kate

BHAFC - season ticket holder since 1992.

[Kate @KateBHA]

@sussexram @clownworld 😮🤣🤣🤣

[Kate @KateBHA]

@sussexram @1000waystod1e Ha, that’s one of the things I do on Saturdays, I thought that was the least dangerous activity! 🤣

[Kate @KateBHA]

@sussexram @FGRFC_Official Ha brill

[Kate @KateBHA]

@hi_wifi Thank you for all your really helpful updates.

[Kate @KateBHA]

@SkyHelpTeam Thank you. How should I call them, seeing as all phone and broadband services are down for the whole town? 🤦‍♀️ I think it would just be helpful for you guys to be aware this is an issue and not keep trying to make out it’s just that people haven’t got their internet plugged in

[Kate @KateBHA]

@SkyHelpTeam I’m struggling to understand why Sky won’t accept there’s a problem when numerous customers have contacted you, I’ve sent you links showing how widespread the problem is and yet you still keep trying to indicate the problem is just me??

[Kate @KateBHA]

@SkyHelpTeam Yes I did that already thank you, the outcome was the second screenshot I sent you.

[Kate @KateBHA]

@SkyHelpTeam No my lights are all on, they are green except the internet light which is orange

[Kate @KateBHA]

@SkyHelpTeam Yes I know your systems are telling you that. This is what I’m trying to explain. Your systems are giving you the wrong information. If you Google ‘Basingstoke internet down’ it will show you that the whole town has no internet. It isn’t just me and it isn’t my hub.

[Kate @KateBHA]

@SkyHelpTeam And if I check my connection it says that’s fine too and even tried to upsell a service I’m not getting! 🤣

[Kate @KateBHA]

@SkyHelpTeam Sure, this is what it shows

[Kate @KateBHA]

@SkyHelpTeam That during roadworks a cable was damaged which has taken out phone and internet for the entire town, thousands of homes. This is why it’s so frustrating that Sky aren’t recognising this on your website when every other service provider is giving info & keeping customers updated

[Kate @KateBHA]

@SkyHelpTeam Hi, thanks, yes I know, it says there are no problems which is my point - this has affected a whole town and yet your website says everything is fine and doesn’t reflect the problem. Info for you: https://t.co/ihr9OqJFOp

[Kate @KateBHA]

@SkyHelpTeam @mwsparks78 Find it frustrating that your website says there’s no problems and your CS don’t seem to know there’s a problem, despite it affecting thousands of people in the same town. Can’t get through to your CS teams as phone & internet down

[Kate @KateBHA]

@AskTeamUA Thanks, I’m not getting any response when I’ve tried contacting though, I’d like to know how to get my money back 😬

[Kate @KateBHA]

@AskTeamUA I saw you replied to someone else and said you couldn’t help with UK orders, are you able to help or is there anyone who can help please?

[Kate @KateBHA]

@MelBradley79 @AskNationwide It’s not your fault, you can’t have predicted that would happen. I’m sorry this happened to you and hope it sorts itself out soon. X

[Kate @KateBHA]

@MelBradley79 @AskNationwide No worries, the offer is there and if there’s a way to do it for you then I will, just let me know how to do it. I’ve had my fair share of difficult times so know what it’s like, no one should have to live without heating.

[Kate @KateBHA]

@sussexram @BBCNWT @Paula_Saulters I already deal with something similar most weekends 🤣