Kate Farr

[Kate Farr @KateFarr11]

@SP_EnergyPeople If you read your messages you'll see I already have.

[Kate Farr @KateFarr11]

Someone from @ScottishPower @SP_EnergyPeople claimedvia DM they'd get back to me ASAP. That was on 11 November. I've chased repeatedly since then and am just ignored. Your appalling service means my home now has no heating.

[Kate Farr @KateFarr11]

Today's @ScottishPower @SP_EnergyPeople hell - your smart meters don't actually function accurately so my gas supply has been cut off.

[Kate Farr @KateFarr11]

Trying to deal with @ScottishPower @SP_EnergyPeople is a dystopian nightmare. Have now spent 8+ weeks calling, DMing and emailing about my account with no response. It is impossible to speak to anyone - clearly by design.

[Kate Farr @KateFarr11]

@ScottishPower @SP_EnergyPeople we are all aware that energy firms are benefitting hugely from the current crisis. How about using some of that profit to hire more CS staff??

[Kate Farr @KateFarr11]

@ScottishPower @SP_EnergyPeople I have tried to reach you for the last 3 weeks with a v simple request but completely unable to speak to anyone and your chat function doesn't cover my query. Sitting on hold for 2+ hrs before being cut off is an insult to your customers.

[Kate Farr @KateFarr11]

@ModernMilkman_ Have given up and cancelling account as it's impossible to just pause deliveries. Last time I went on holiday this resulted in a week's worth of milk sat on my doorstep. Security risk plus massive food waste.

[Kate Farr @KateFarr11]

Been trying to skip my @ModernMilkman_ order for days and now stuck in an endless spiral of error messages and ignored chatbot threads. HOW does anyone get to speak to a human??

[Kate Farr @KateFarr11]

@ModernMilkman_ I've repeatedly tried your chatbot and never get a human response. It's infuriating! The actual deliveries are great but your interface is impossible to use a s doesn't deliver the functionality that you claim it does.