Kath

Visually impaired. Miss Vikki. Follow service animals. Enjoy F1. Have experience struggling with mental health. Support #StaffOurStations & #SaveTicketOffices

[Kath @KathsSpace]

I have re-opened the Petition regarding staffing at Yeovil Pen Mill station. Please sign. #Yeovil

GWR Please Reliably Staff Yeovil Pen Mill Station And Provide Cover Staff When Necessary

https://t.co/yU3fCpZVZs

[Kath @KathsSpace]

Considering all I’m trying to do is attend a hospital appointment @TravelodgeUK have caused me a heck of a load of stress!

[Kath @KathsSpace]

@TravelodgeUK 8/8 I do have screenshots of the error messages from the website from when it was tried to cancel the bookings and I will share these with others or put them on social media if necessary.

[Kath @KathsSpace]

1/8 So @TravelodgeUK clearly have not done what I requested yesterday morning and cancelled bookings 250685267 and 250617589 as they still remain active when I access ‘Manage Booking’. I’m still getting booking reminders and I’ve no e-mail confirming cancellations or refund.

[Kath @KathsSpace]

@TravelodgeUK 7/8 Therefore if within 24 hours the situation and communication has not improved I will start taking legal advice. Because at the moment you are not communicating with me properly, taking the situation seriously or promptly taking steps to resolve it.

[Kath @KathsSpace]

@TravelodgeUK I asked you nicely and calmly this morning to assist me and provide re-assurance. You made the choice to do neither and now I am annoyed.

[Kath @KathsSpace]

2/2 Anyone else anyone think I could contact?

[Kath @KathsSpace]

@TravelodgeUK 1/2 Until I’ve had something in writing from Travelodge saying the due refunds will be processed in a timely manner for the situation I am going to consider contacting people like Citizens Advice, Trading Standards, my bank and the police.

[Kath @KathsSpace]

@TravelodgeUK Why treat people like this? Don’t you think people have feelings? How do you think I feel to be ignored? I’ve spent time in my life assessing Customer Service and if I was carrying out a Customer Service assessment here ignoring me would mean an immediate fail.

[Kath @KathsSpace]

I wish @TravelodgeUK knew the stress they are causing. Ive been feeling anxious and worried all day yet it seems I’m not even worthy of being replied to?

[Kath @KathsSpace]

@peterpaul4gzk I wish @TravelodgeUK knew how upsetting it is they won’t even respond to me. Thanks for the e-mail address but that’s a gmail address so how do I know it’s genuine? Glad your issue was resolved.

[Kath @KathsSpace]

@TravelodgeUK 1/5 I am struggling to cancel two flexible rate bookings - booking ref 250685267 which needs to be cancelled by 12pm today and booking ref 250617589 which needs to be cancelled by 12pm tomorrow.

[Kath @KathsSpace]

@_supporthub47 @_supporthub47 This is a serious situation so I don’t appreciate you messing around. You are clearly impersonating @TravelodgeUK so I’m going to tag them in to let them know. Although it is notable you have taken the time to reply and they have not.

[Kath @KathsSpace]

@TravelodgeUK 5/5 I am making this post so that I have written proof I had asked you to cancel the bookings before the deadlines and hope you can provide some re-assurance.

[Kath @KathsSpace]

@TravelodgeUK 4/5 I am registered blind and suffer severe anxiety. This situation is causing me constant worry and anxiety and I have barely slept. I am also in debt and the bookings I’m trying to cancel total £413.96 combined. I really need this money back as soon as possible.