Kathy Penrose-Lewis

Work within the NHS . All views expressed are my own.

[Kathy Penrose-Lewis @KathyP_L]

@MandiStrimling @snapchatsupport @Snapchat @MandiStrimling @Snapchat I’ve done the same thing today. The content is beyond damaging to some of your biggest content creators.

[Chris Hughes @chrishughes_22]

You’re a disgusting human being @scottieandrew, welcomed in with open arms but a horrible bully. Lazy and disgusting journalism, nothing but a hate spreader @scottieandrew! @CNN do better with these scumbags.

[Kathy Penrose-Lewis @KathyP_L]

@British_Airways when you cancel our flight with just over 12hrs till departure and won’t pick up the phone to your customers and your emails are about as useful as a chocolate teapot #poorservice #notgoodenough

[ᴊᴏᴀɴɴᴀ ʙʟᴀᴄᴋʙᴜʀɴ⁷ @mancypino]

Bravo to Mike Faist, Lucas Hedges & the whole cast of #BrokebackMountain for an utterly moving performance today.

You played your characters so beautifully.

Perfect that uber cool @sohoplacelondon was the theatre to host it, too.

⭐️⭐️⭐️⭐️⭐️

[Kathy Penrose-Lewis @KathyP_L]

Looking forward to a day with @WMinsightUK for a conference around Complaints Handling in the NHS #nhscomplaintsWM #complaints #nhscomplaints #learning #earlyresolution

[Kathy Penrose-Lewis @KathyP_L]

Please thank him and give him the recognition he deserves, customer service like that is above and beyond. You don’t know how scary it is being in another country not knowing how you might get back to your hotel! Jeramiah Pearce was our superhero today!

[Kathy Penrose-Lewis @KathyP_L]

@Amtrak Myself and my wife are from the UK on holiday and we thought we were stranded. Your employee Jeramiah Pearce is a credit to your company! With our journey delayed by well over 2hrs he kept looking and found us two tickets that came up on a previously sold out service.

[Kathy Penrose-Lewis @KathyP_L]

@ReserveBar thanks for getting back to me so quickly and resolving the issue! Appreciate your soft response to my enquiry here on Twitter

[Kathy Penrose-Lewis @KathyP_L]

@ReserveBar Thanks sent!

[Kathy Penrose-Lewis @KathyP_L]

Heading to NYC on Xmas eve. Bought #mflibations gin to be delivered to our hotel. Ordered nearly 2 weeks ago. Have an order number but no confirmation of purchase or that’s it’s been sent to our hotel but @ReserveBar did take the money! Contacted them repeatedly and no response!

[Kathy Penrose-Lewis @KathyP_L]

@malito_deborah @ReserveBar Thanks

[Kathy Penrose-Lewis @KathyP_L]

@ReserveBar Yes but we fly out in 3 days and are only there for 5 days.If you don’t get back to us now and it’s not shipped in time we will be back in the UK. We emailed 5 days ago? How much longer do we have to wait? Especially given we are flying from the uk to get this and ordered early!

[Stephen Patterson @mr_sjpatterson]

Moment of appreciation for Gorka, who has been arguably the star of the season. His choreography has showcased Helen from the beginning and he’s just an absolute delight. #Strictly

[Kathy Penrose-Lewis @KathyP_L]

@mancypino I’m with you Jo! We need to plan……

[Kathy Penrose-Lewis @KathyP_L]

@LidlGB had the worst experience today in your Brooklands Store….. tills to open at 10am still waiting for our cashier at 10.10am…. No Apology for the delay. Staff didn’t care. Such a shame as normally get good service at your Leatherhead store!

[Kathy Penrose-Lewis @KathyP_L]

@mancypino Why would you eat it not melted??? As usual @mancypino you are right x

[Kathy Penrose-Lewis @KathyP_L]

@TWimpeySupport Have DMd you. Thank you for getting back to us so quickly.

[Kathy Penrose-Lewis @KathyP_L]

@TaylorWimpeyplc @TaylorWimpey as our Landlords (under the branch of Laing Homes)how can you let Trinity Estates who manages our flat for you take away our exclusive parking space, devaluing our home and breaching our lease! No reply’s to our solicitors letters! Shame on you!

[Sussex Partnership @SPFT_NHS]

Our bronze winner for The Bethan Smith Award is Jacqueline Clarke-Mapp, Carer Leader and professional lead for the Triangle of Care programme! #PositivePractice2022