Katie Staples

[Katie Staples @KatieStaples33]

@VerizonNews How about an update

[Katie Staples @KatieStaples33]

@VerizonNews @Verizon Huge inconvenience is not even close to describing what’s happening. It’s been six plus hours since we’ve had service.

[Katie Staples @KatieStaples33]

@SHEIN_Official Hey @SHEIN_Official your delivery service delivered my package to the wrong address with pictures as proof of the incorrect delivery and your company is REFUSING to refund my money. So now I have no package or my money. How about you fix this situation!

[Katie Staples @KatieStaples33]

@SHEIN_Official Hey @SHEIN_Official my package was delivered to the wrong address with pictures from the delivery service as proof it was delivered incorrectly and your company is REFUSING to refund my money. It took over a week for an “investigation” and was told no refund.

[Katie Staples @KatieStaples33]

@FrontierCorp @FrontierCorp you say dispatch is trying to resolve this quickly but you don’t have the ability to reach out to dispatch 😂 so explain to me how you know this

[Katie Staples @KatieStaples33]

@FrontierCorp I understand your frustration, and assure you that dispatch is already trying to get this resolved as soon as possible. There is nothing further I can assist you with here in social media. If you still have any problems after they resolve this for you. 😂😂😂

[Katie Staples @KatieStaples33]

@FrontierCorp so you ask me to private message you so you can “help” me but you can’t help me and either can your techs and your suggestions is I just sit around and wait and see if dispatch calls me today

[Katie Staples @KatieStaples33]

@FrontierCorp @FrontierCorp but no one can tell me if dispatch will call me today 😂😂😂

[Katie Staples @KatieStaples33]

@FrontierCorp @FrontierCorp it’s amazing how I exactly know what the issue is. That your techs can’t connect to my eero device which PROVES my fiber was incorrectly disconnected for the port because your install techs need adult supervision

[Katie Staples @KatieStaples33]

@FrontierCorp we meet again. Can you tell me why I’m having the SAME issue I had a little over a month ago today? One of your techs came to do an install for another apt today and unplugged my fiber. So now I’m without internet

[Katie Staples @KatieStaples33]

@FrontierCorp @FrontierCorp let’s have a public convo, tell me what you’re going to do to have this rectified today

[Katie Staples @KatieStaples33]

@FrontierCorp I highly suggest this issue be rectified today or I will stop at nothing to get your company fined

[Katie Staples @KatieStaples33]

@FrontierCorp I’m confused as to what is SO HARD about not unplugging fibers that are ported? So confused why you don’t teach your techs common sense and why they don’t do their due diligence.

[Katie Staples @KatieStaples33]

@FrontierCorp last time I checked this was a YOU problem, YOUR techs are not trained and now I’m being inconvenienced.

[Katie Staples @KatieStaples33]

@FrontierCorp and your tech support is telling me I can’t get a tech out here until Tuesday 11/7

[Katie Staples @KatieStaples33]

@FrontierCorp @FrontierCorp and it has been nothing but a hassle. Your tech should be the one here doing his job not me being inconvenienced for your negligence once again.

[Katie Staples @KatieStaples33]

@FrontierCorp and the saga continues. My window for service was between 1-5 today. Your tech showed up around 11, I wasn’t home, didn’t call me to say hey I finished early can I come now he just showed up said he fixed the issue from the outside box and I have internet again.

[Katie Staples @KatieStaples33]

@FrontierCorp I get home and low and behold I can connect to the Wi-Fi but the speed is of that of a snail. My eero device has a red light so now I’m on the phone playing technical support with your less then qualified help desk. 2 weeks today I became a customer of yours and

[Katie Staples @KatieStaples33]

@AskFrontier You weren’t able to assist.

[Katie Staples @KatieStaples33]

@FrontierCorp this gets better. I don’t have internet right now because the splitter I was on was FULL and some install tech for one of my neighbors today unplugged me to install the neighbor instead of adding another splitter. UNBELIEVABLE. I was in a work meeting…. THANKS!