Kat!!

Loves Sci-Fi & Spa’s! Been eating too many Macarons in lockdown! Following the news on Twitter in these strange times & hoping life returns to normal in 2021 🤗

[Kat!! @Katsmirnoff]

@CareSupport30 You a scammer mate!

[Kat!! @Katsmirnoff]

@Morrisons had a food order arrive 4 hours late yesterday after I’d rung up to cancel it. I’m worried another one will arrive today. The app order has not changed status to say delivered & allow refunds, also a lot of order was wrong so need to refund some. Please advise.

[Kat!! @Katsmirnoff]

I don’t wish to call the help line again as the person on the phone was quite rude. I’d had no email or call to advise the delivery would be late, which was told you’d tried to contact me which was a lie. I’d like to say the person who delivered was lovely though.

[Renzsy @1Sprigl]

spoiler warning | HOLY SHIT THE FINAL SONG WAS LOCKED THE FUCK IN
#HazbinHotel #hazbinhotelseason2

[Kat!! @Katsmirnoff]

It’s about £56 so not a small amount of money. I will be going to @tescobankhelp if this is not resolved soon, it’s not fair to take peoples money!

[Kat!! @Katsmirnoff]

Terrible service @asda @AsdaServiceTeam its been over a week, multiple DMs & still awaiting a refund for 25 unavailable items, I’ve rated you 1 twice now, given bank screenshots, you say its escalated to the payments team & today I was asked to start again with providing details

[Kat!! @Katsmirnoff]

And now it looks like you’ve cancelled the whole order on the @asda app but no one has contacted me throughout all of this to let me know or rearrange! Not impressed!

[Kat!! @Katsmirnoff]

48 products not available in my food delivery @AsdaServiceTeam that has to be a record & you’ve only just prepared my order when my time slot is 6-8pm tonight! Hopefully it won’t arrive hours late! 🤦🏻‍♀️

[Kat!! @Katsmirnoff]

@LloydsBank please fix your app soon!! It’s not working & I need to check my balance/transfer money!!

[Kat!! @Katsmirnoff]

@tescobankhelp is there an issue with Tesco Bank app at mo? Won’t recognise my password or let me reset password or logon?

[Kat!! @Katsmirnoff]

@AsdaServiceTeam is there something wrong with refunds on the app? Had an order delivered on Sunday with an out of date item & the app won’t allow me to refund? It just shows a loading screen. This has been going on for 2 days even though I’ve deleted & reloaded app.

[Kat!! @Katsmirnoff]

@coursera Has there been issues with the latest app update? My phone (updated) won’t show my grades or content for the courses, but my iPad is fine (not updated). I’ve tried all solutions suggested in help, no second account, not linked to anything, deleted app & logged back on.

[Kat!! @Katsmirnoff]

@Specsavers I bought my glasses last year & the fit has always been too tight on the sides of my face. As we went back into Lockdown I didn’t go to get them readjusted. Is it possible to turn up at a store now without an appointment or do I need to book in for this?

[Kat!! @Katsmirnoff]

@AsdaServiceTeam is there something wrong with the app? Ive booked slot & trying to pay but can’t get past “you might have missed” page, comes up with error msg. Ive tried on phone, iPad & deleted app. I’m going out so don’t hv time to sort this out & will miss my booking slot!

[Weetabix @weetabix]

Why should bread have all the fun, when there's Weetabix? Serving up @HeinzUK Beanz on bix for breakfast with a twist. #ItHasToBeHeinz #HaveYouHadYourWeetabix

[Kat!! @Katsmirnoff]

@tescobankhelp Hi Caroline, I’ve DMd yesterday but u needed me to click on a link & set up secure chat which I’m unsure how to do on Twitter so I will need to ring your credit card queries on back of card when I have some time in next few days.

[Kat!! @Katsmirnoff]

Please can someone find out why I can’t pay for my @AsdaServiceTeam order? Been ordering from Asda for years with the same @tescobankhelp card, now you won’t authorise my payment??!! Both phone numbers are correct to send a code to but you are not texting me the code!

[Kat!! @Katsmirnoff]

@AsdaServiceTeam Hi Tony. Ok I will try reinstalling the app for next time (tho I tried on both my iPhone & Ipad) if it still doesn’t work I think I will need to contact Tesco Bank to find out what the issue is. Many thanks for your reply.

[Kat!! @Katsmirnoff]

@AsdaServiceTeam I managed to add another bank card as payment method & the authorisation went through ok thank you. Just double checking would this therefore be a bank account issue & not the Asda app having a blip?

[Kat!! @Katsmirnoff]

@AsdaServiceTeam Lamb is in my order & charged & not showing in undelivered section, so it should be in search 😩

[Kat!! @Katsmirnoff]

@AsdaServiceTeam Hi, I’ve just received a food delivery & the Lamb Joint for £4.44 was not in the order but when I try to ask for a refund on the app it won’t search & find the item to request this?? 🤷🏻‍♀️ Please can this be refunded?

[Kat!! @Katsmirnoff]

@AsdaServiceTeam Hi Harps, yes it is showing as order status delivered & I have gone through the recent orders section & “ask for a refund”, it just seems to not find lamb in the search function. Is there anything else I can do?