Katy Jane Rothwell

Happy, fun loving mum of 2 & wife. Like running, walking & generally being active. Enjoy fun and a drink and dance with friends. Live for and love my family.

[Katy Jane Rothwell @KatyJRothwell]

Very disappointed by lack of empathy from @Butlins when dealing with cancer diagnosis& 2 bereavements.We provided sensitive medical evidence in good faith,only to receive textbook policy response followed by silence.Not the care I expected from a company I’ve supported for years!

[Katy Jane Rothwell @KatyJRothwell]

@Butlins Thanks, I'd be very happy to DM you, but X is asking me to enter @Butlins's X Number before I can send a message. Could you please provide this number or advise how I can contact you privately?

[Katy Jane Rothwell @KatyJRothwell]

@Butlins I've been trying to resolve a booking issue since 31 August. Despite several emails and speaking to Guest Services, I've had no response.

Given our serious personal circumstances, the lack of communication and empathy has been incredibly upsetting. Please help.

[Katy Jane Rothwell @KatyJRothwell]

@ParkwoodLeisure please can I have a copy of your complaint procedure

[Katy Jane Rothwell @KatyJRothwell]

@MFP_Ops my steps and exercise is not syncing from health connect and my samsung watch. I have uninstall and reinstalled the apps but still nothing

[Katy Jane Rothwell @KatyJRothwell]

30 minute runs on a flat road in dry weather? You also mentioned that I returned the product after 28 days when infact initial contact to report the fault was made less than 28 days after I received the order.

[Katy Jane Rothwell @KatyJRothwell]

@SportsDirectUK absolutely disgusting service. I returned a pair of trainers that developed a fault after being worn 3 times and have today received an email to say my return has been rejected. How can you say its acceptable for a pair of running shoes to develop a fault after 3

[Katy Jane Rothwell @KatyJRothwell]

@Support I cannot login to my x app. I have tried changing my password and uninstalling/ reinstalling the app but I still can login. I have had to go onto website browser to post this.

[Katy Jane Rothwell @KatyJRothwell]

@support my account keeps logging me out and then when I try to log back in it is really difficult

[Katy Jane Rothwell @KatyJRothwell]

@FitbitSupport Thankyou
I have sent a DM

[Katy Jane Rothwell @KatyJRothwell]

@FitbitSupport my fitbit isn't linking to my strava anymore? It shows as linked on Strava but the runs aren't coming through. Fitbit says I need to upgrade to a Google account but won't let me do it because of my child's account but Google settings won't update my child's.

[Katy Jane Rothwell @KatyJRothwell]

@OutsmartedPlay As others have said, I bought this especially to play Christmas and had a very disappointed family. If we have any further issues over Christmas I will be seeking a refund. Should've stuck with the classic Trivial pursuit 😠

[Katy Jane Rothwell @KatyJRothwell]

@FitbitSupport I have tried the restart options but the screen is completely dead and it won't sync either

[Katy Jane Rothwell @KatyJRothwell]

@FitbitSupport my daughters Charge 5 is completely unresponsive. Screen is blank and won't charge. Was charged on Tues but hasn't work since after our run weds evening. Tried cleaning charging points etc.

[Katy Jane Rothwell @KatyJRothwell]

@FitbitSupport It isn't turning on at all.

[Katy Jane Rothwell @KatyJRothwell]

@NathanClifford @StravaSupport This has bee happening to me and my daughter the past 2 days. Our fitbit maps are also accurate. Is there a known issue?

[Katy Jane Rothwell @KatyJRothwell]

@BlackhorsePri work by a former blackhorse pupil 😊

[A Productions @AproductionsUK]

We have been working with animation students at @sgs_college as part of our outreach programme, take a look at Jacob’s fantastic animation on the theme of diversity.

@bam_sgs #animation #Pride #Bristol #skillstraining

[Katy Jane Rothwell @KatyJRothwell]

@AproductionsUK @sgs_college @bam_sgs Well done Jacob. Very proud parents 👏

[Katy Jane Rothwell @KatyJRothwell]

@DownendschNews Thank you so much to all the staff on the trip. Isabelle had an amazing time. And thanks to the school for the opportunity 😊

[Katy Jane Rothwell @KatyJRothwell]

@83thann3 @FirstBusnews But it doesn't give an option for group or family tickets only individual tickets which the driver last time moaned about as I had to go in 4 times to open each ticket on my phone

[Katy Jane Rothwell @KatyJRothwell]

@FirstBusnews I am planning on using the bus tomorrow with my husband and children. How do I purchase a group ticket on the app as last time we used the bus the driver said we should have purchased a group ticket for 4 of us?