Katy S Torres

[Katy S Torres @KatySTorrecm]

Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[Tannisha Briggs @Tantasticnurse]

@AmericanAir A $5,485 trip credit expired 9/26 while I was in inpatient treatment with no phone or email access. I have documentation. Longtime AAdvantage and Citi cardmember, flew with you this week. Asking for it to be reinstated — can someone help? Happy to DM.

[Katy S Torres @KatySTorrecm]

@Tantasticnurse 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

@tralhadaserra 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵 [email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[Christopher Overton @cmo1977]

@AmericanAir 90 minute wait to get platinum call back after 110 minute wait on Tarmac, what is going on?

[Katy S Torres @KatySTorrecm]

@cmo1977 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[JLD @jldough]

@AmericanAir Your executive team should fly this route and experience the horrific ground experience. The onboard staff on AA176 was absolutely amazing. The rental staff you use horrible.

[Katy S Torres @KatySTorrecm]

@jldough 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

@tmj0227 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[Nit @1nitin]

@AmericanAir keeping us on this flight in Houston for about 2.5 hours now because of a DFW ground stop…meanwhile watching all the southwest flights take off on time for Love. This is what I get for choosing the points.

[Katy S Torres @KatySTorrecm]

Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[BC I CAN @BCIcan35]

@AmericanAir so we are delayed by a couple hours then arrive Houston and they can’t work the jet bridge. You guys really can’t do anything right these days

[Katy S Torres @KatySTorrecm]

@BCIcan35 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁��� 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

@1nitin 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰��𝗿𝗻.

[Katy S Torres @KatySTorrecm]

Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[EugSamson11 @Samson11Eug]

@AmericanAir Hour delay and counting. No announcements from the gate agent. No reason for the delay

[Katy S Torres @KatySTorrecm]

Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[Cloudy @Cloudyluvsnkotb]

@AmericanAir sent to a direct message

[Katy S Torres @KatySTorrecm]

𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆����𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Cloudy @Cloudyluvsnkotb]

@AmericanAir sent to a direct message

[Katy S Torres @KatySTorrecm]

@Cloudyluvsnkotb 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[EugSamson11 @Samson11Eug]

@AmericanAir Hour delay and counting. No announcements from the gate agent. No reason for the delay

[Katy S Torres @KatySTorrecm]

@Samson11Eug 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱 𝘁𝗵𝗲𝗺 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗲𝗺𝗮𝗶𝗹 𝗯𝗲𝗹𝗼𝘄. 📩
🔵[email protected]
𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲𝗺 𝗳𝗼𝗿 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻.

[Katy S Torres @KatySTorrecm]

@vubus Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.

[Katy S Torres @KatySTorrecm]

@jldough Don't waste time on calls or DMs. Email the complaints team instead -they fixed my issues within a few days. Hope this helps.