Karen Mason

Mum to 2 kids | making the most out of life

[Karen Mason @Kazmason78]

@Tesco my colleague was just about to eat her lunch when she saw this in it 🐌 as you can imagine it has put her off eating it now and as a very hardworking NHS nurse she doesn't have time to go out and get something else to eat although she might not be shopping at Tescos again!

[Karen Mason @Kazmason78]

@HomeServeUK myself and my 3 neighbours have had low water pressure due to a leak on my neighbours property. You were supposed to come out today but neighbour had call at 3pm to say no subcontractor in the area and wouldn't say when they are going to come out. Not happy at all

[Karen Mason @Kazmason78]

@virginmedia Doesn't help customers who need access to their emails asap as I'm not the only one. It must be a massive issue then if you can't even give a timescale as to when it'll be fixed!

[Karen Mason @Kazmason78]

@virginmedia I can't access my emails and keep getting this message. It's been like this for 2 days now and I need access to important emails. Thanks

[Karen Mason @Kazmason78]

Thanks @virginmedia. Send me the the new hub and because I've not physically had time to install it yet you disconnected our Internet so can't do anything until its installed. If there was a timescale to install the new one it would've been nice to know!!

[Karen Mason @Kazmason78]

@Alexfortune01 @virginmedia I've had another email to say it's on its way. There is proper driver tracking so hoping its finally on its way! Hope yours turns up soon!

[Karen Mason @Kazmason78]

@virginmedia I was due to have my new hub 5 delivered on Friday by Yodel but still waiting and nothing has arrived.

[Karen Mason @Kazmason78]

@Joulesclothing I've managed to cut it with some wire cutters as I didn't fancy the trip. I get people forget to do things but a bit frustrated when the shop wasn't local. The tag didn't work either as it didn't go off leaving the shop! I only spotted it this morning!

[Karen Mason @Kazmason78]

@Joulesclothing my daughter goes to put her new shoes on that were purchased yesterday from your outlet store at East Midlands Designer outlet only to find the security tag still on. Its now a 30 minute drive back to the store or tram ride into Nottingham, all at my expense!

[Karen Mason @Kazmason78]

@MumsnetTowers Thanks for your response, I've sent a DM.

[Karen Mason @Kazmason78]

@MumsnetTowers can you please tell me how to unsubscribe permanently from your emails. My 80 year old dad keeps getting them and although he's unsubscribing he keeps getting them. Thanks

[Karen Mason @Kazmason78]

@VANS_66 @VANS_Europe Thanks. I've spoken to your customer services team and the issue is being sorted.

[Karen Mason @Kazmason78]

Thanks @VANS_66 not sure what we're supposed to do with 2 left feet!!! I now have one very disappointed and upset daughter as she can't wear her new Vans. Already had to wait 11 days from ordering to receiving them! Not happy!!

[Karen Mason @Kazmason78]

Thanks @RoyalMailHelp. I've missed a delivery today and the delivery office is closed tomorrow. What use is that to me. Can't redeliver until Thursday but I have a tracked parcel arriving tomorrow. Can't collect Thursday so have to wait until Friday now. Neighbour was in too!

[Karen Mason @Kazmason78]

@SportsDirect_CS @MrStanBrooks Or even better they only offer a 21 day reterun to store policy but stores are closed due to lockdown and aren't opening until April!! I'm now stuck with 2 pairs of trainers I don't want and don't want to pay postage to return them

[Karen Mason @Kazmason78]

@SportsDirect_CS I've sent you a DM. Thanks

[Karen Mason @Kazmason78]

@SportsDirect_CS hi, I've just received some karrimor trainers for my son which are unfortunately too small. Can I return these to the store once they are open again or do they have to be returned by post? Thanks

[Karen Mason @Kazmason78]

@Matalan I've received a delivery this morning for 2 items but I'm missing an item! The initial dispatch email was for 3 items and I've not received another email to say the other one has been dispatched so if like to know where it is? Thanks

[Karen Mason @Kazmason78]

@BarclaysUKHelp in currently on hold to your barclay safe wallet customer service and have been for 2 and a half hours!!! Is there a reason for such a delay? I get that staff levels are lower due to covid but this is ridiculous now. Can you shed any light why it's taking so long?