Kate Fitzpatrick

Writer & editor

[Kate Fitzpatrick @Kefitz]

@charltonlido hello. Is the children’s pool reopened and if so, do I book via swim for all sessions? Thank you

[Kate Fitzpatrick @Kefitz]

@Se_Railway a shout out to AJ at Westcombe Park station AM 31/05. Warm, friendly and helpful service.

[Kate Fitzpatrick @Kefitz]

@sainsburys you sold me expired curry yesterday. How can I sort a refund please?

[Kate Fitzpatrick @Kefitz]

@IKEAUKSupport hello. When will the Trofast toy storage units in pine be back in stock? I’ve seen a few UK Tweet enquiries but no response.

[Kate Fitzpatrick @Kefitz]

@SkyHelpTeam Hi Lorraine - I don’t need pointing to something I’ve already found. I need to hear how Sky intend to support a loyal customer who is outraged and disappointed

[Kate Fitzpatrick @Kefitz]

@SkyHelpTeam How on earth can it cost nearly £2 per min to call Australia? I am outraged at the £144 charge for one call - I switched from EE recently because we have tv and internet with Sky. Never in a million years did I expect that tariff. What a way to treat loyal customers.

[Kate Fitzpatrick @Kefitz]

@SkyHelpTeam Hi Lorraine - it’s Sky mobile. I’d love to hear how you could rectify this. I was expecting the international call to cost a bit but this is daylight robbery, especially compared with what I used to pay with EE.

[Kate Fitzpatrick @Kefitz]

@DanLThorpe @PHE_uk @Royal_Greenwich Does your concern about rising infections increase your resolve to roll out mass testing for Greenwich residents? Perhaps if you’d taken action on this we wouldn’t be in this position.

[Kate Fitzpatrick @Kefitz]

@DanLThorpe @RichardDABurge @londoncouncils @MattHancock Wolverhampton have launched mass testing this week, I believe with volunteer labour. It’s disappointing Greenwich isn’t trying harder to find its own solutions and protect residents.

[Kate Fitzpatrick @Kefitz]

@Royal_Greenwich @M_Williams07 When will mass testing be rolled out for all Greenwich residents?

[M&S @marksandspencer]

Hey @SpursOfficial we hear your new manager’s on the hunt for some pyjamas. Look no further (and yes they do come in other colours 😉) #gopyjamas #JoseMourinho

[M&S @marksandspencer]

Tune in tomorrow for more Christmas fun. WARNING: May cause spontaneous dancing.

[Kate Fitzpatrick @Kefitz]

@HMRCcustomers Thanks. I've managed to login to my tax account on the app but it's still asking me for non-existent QR code when I click 'Access codes'. When I click "I can't scan QR code" it asks me to enter key shown on screen, which also doesn't exist

[Kate Fitzpatrick @Kefitz]

@HMRCcustomers I need an access code to login online. I can't get access codes from the app. Asking me to scan a QR code which doesn't exist. Please help!

[Kate Fitzpatrick @Kefitz]

@SW_Railway Exemplary service from Richard at platform 9 Clapham Junction today. Helped my 70-year-old parents with their luggage and arranged assistance at their destination, Southampton Central.

[Kate Fitzpatrick @Kefitz]

Hi @qantas When is the lounge opening at Heathrow terminal 3? Your own site says early 2017 https://t.co/mbAUwdJ2C7

[Kate Fitzpatrick @Kefitz]

@AmexAU I've been a card holder for 10+ years. Can someone pls contact me. Refuse to call contact centre for 4th time! 2/2

[Kate Fitzpatrick @Kefitz]

@AmexAU I've been waiting 3 days for cust services mgr to contact me. It's been 4 weeks since my first call. 2 calls since then too 1/2

[Kate Fitzpatrick @Kefitz]

@parcelforce I had email saying UG1832977 would be delivered Fri 28/07. Online tracking says it hasn't left depot. Can you update pls

[Kate Fitzpatrick @Kefitz]

@thescullerycafe gutted to hear of your closing - had no idea. Best cafe in the area, you'll be missed.