Keith Fenner

Global Technology Leader and Innovator 🌍 CRO @morae CGO @Slicesuperapp 🚀 Driving innovation in GRC and Real Estate

[Keith Fenner @KeithFenner]

#NewProfilePic

[Keith Fenner @KeithFenner]

@TAGHeuer as a loyal customer for 30 years with over 10 timepieces, your connected watch support is awful! The app doesn’t sync with health and the support page is non existant and nowhere to get help! #complaint

[Keith Fenner @KeithFenner]

@AskAmex Awful service guys! Web site doesnt work to login and no support other than phone without username and password.... #notgoodenough

[Keith Fenner @KeithFenner]

@LandRoverZA @theturnertwins @BeetleRhind I would love to share my outdoor activities BUT i have broken windscreen and SA has no stock so I cant drive.... for ... at least 4 weeks. @LandRoverZA @LandRoverUKPR

[Keith Fenner @KeithFenner]

@LandRoverZA I love this focus but get the basics right please

[Keith Fenner @KeithFenner]

@LandRoverZA Why dont you order windscreens rather???

[Keith Fenner @KeithFenner]

and whats more.... its holiday time. Your CUSTOMER EXPERIENCE response was.... you cant get any help as it was an accident... really...

[Keith Fenner @KeithFenner]

Hey @LandRoverZA - how can you sell cars and have no windscreen stock? What kind of service level is that? You sell expensive cars, we pay and then we crack a windscreen (hugely common in SA) and then we have to park our cars while you figure our why there is no stock? Really ?

[Keith Fenner @KeithFenner]

UK audit reforms will be published ‘shortly’ says government - via @AccountancyAge @wegalvanize EMEA MD @KeithFenner states "(reforms) should encourage an effective controls programme, that results in compliance rather than being driven by it" https://t.co/07yEcT2LUX

[Keith Fenner @KeithFenner]

@Halfords_uk Customer service in store delivered a great response

[Keith Fenner @KeithFenner]

Hey @Halfords_uk - why doesnt anyone ever connect as an agent to handle a complaint? #complaint

[Keith Fenner @KeithFenner]

hey @PSSRemovals - worst service being received from your company ever - shocking. Delivery late by 3 days and now still not here after 0800 promise. No phones to call. Nothing!!! #complaint #poorservice

[Keith Fenner @KeithFenner]

@EmiratesSupport Sure but important to explain why you make customers wait 100 days for refunds on flights you cancel and other airlines refund in max 14 days.....

[Keith Fenner @KeithFenner]

@emirates @EmiratesSupport why are you holding refunds due for over 100 days and no one wants to help? Just tell me to wait and wait! Very disappointing for ex Platinum member that started flying elsewhere due to these kinds of service levels #complaint #badservice

[Keith Fenner @KeithFenner]

The building of trust – meaningful relationships between manufacturers and buyers – has played a vital role in the success of the global apparel industry. #apparelindustry #fastfashion #coatsdigital https://t.co/2osxfCykGj

[Keith Fenner @KeithFenner]

@EmiratesSupport On 8th March you agreed a full ticket refund on PSSXN2 and nothing has been paid. You also dont answer phones to Gold customers....

[Keith Fenner @KeithFenner]

https://t.co/WUkHVAUdzQ https://t.co/CzoG6L9l89

[Keith Fenner @KeithFenner]

https://t.co/vZy7KhN7CI

[Keith Fenner @KeithFenner]

https://t.co/kbMykzR327

[Keith Fenner @KeithFenner]

https://t.co/KV3TksP6Iq https://t.co/6QlE5PML1a