Kelly Louise Mound

Essex girl, accountant and wife of @brilliantmonk

[Kelly Louise Mound @KellyLMound]

@LloydsBank if I have a child saver account - is it in the child’s name or mine?

[Kelly Louise Mound @KellyLMound]

@British_Airways ba0012 landed at Heathrow. Any chance of an update on baggage? Not a single bag so far but not aware of any major issues affecting staffing or tech??

[Kelly Louise Mound @KellyLMound]

@HeathrowAirport how long do we wait at baggage reclaim before someone tells us they forgot our bags? 30 mins & not a single bag in sight…..

[Kelly Louise Mound @KellyLMound]

@sainsburys I forgot to cancel my home delivery order. Can I still cancel it? So the poor driver doesn’t have to drive to me & bring me my order just for me to return it all 😭😬 help!

[Kelly Louise Mound @KellyLMound]

@SpotifyCares hi team. Any update on when both partners on a Duo membership can use audiobooks. Don’t really wanna give Jeff Bezos more money but Audible is looking promising when a JOINT Spotify account treats one person better than the other 💁🏻‍♀️

[Kelly Louise Mound @KellyLMound]

@AXS_UK bit bored of being identified as a bot when the reality is everytime I try to check out you say the tickets have gone & I have to pick others. Ticket buying purchases is the worst experience ever. Fed up.

[Kelly Louise Mound @KellyLMound]

@nextofficial hi - I have a pair of kids joggers already bought - got the product code inside. Any way you can tell me if they’re slim fit or skinny fit so I can order more?? 624-386-119
Boys size 9 - 62cm waist
Thanks!!

[Kelly Louise Mound @KellyLMound]

@SpotifyCares how do you swap plan manager on a duo account? Given we pay half each but the husband is the only one who can use audiobooks cos he’s the “plan manager” 🙄

[Kelly Louise Mound @KellyLMound]

@c2c_Rail @c2c_Rail I’m still waiting for a response from the portal. 7 workings days & I reckon I’m at £100 on overcharges now and it’s still not recognising when I leave the car park 😭😭😭

[Kelly Louise Mound @KellyLMound]

@c2c_Rail hi. Is there an e-mail address for the parking portal? I’ve used the contact form twice and no response - I’m being overcharged daily. Help!!

[Kelly Louise Mound @KellyLMound]

@c2c_Rail I submitted one last Tuesday, another Thursday. I need to do another one today. When can I expect a response? And a fix so I can stop being overcharged?

[Kelly Louise Mound @KellyLMound]

@TravelodgeUK help! I booked the wrong hotel 😭 they’re within about half a mile & I went for the wrong one 😭

[Kelly Louise Mound @KellyLMound]

@HighwaysSEAST @airambulancekss @Essex_Travel are suggesting it’s open??

[Kelly Louise Mound @KellyLMound]

@Essex_Travel Highways agency are still saying it’s closed?

[Kelly Louise Mound @KellyLMound]

@NespressoUK
Adding my “free” glass was costing me about £12??

[Kelly Louise Mound @KellyLMound]

@RadioX why have I lost you off FM 😭😭😭

[Kelly Louise Mound @KellyLMound]

@c2c_Rail do you have to pay extra for air-con?

[Kelly Louise Mound @KellyLMound]

@RoyalMailHelp hi - I’ve booked a collection but totally forgot to leave it out 🤦🏻‍♀️ it’s a free collection so not worried about the “refund “” - but are you able to cancel so my postie doesn’t waste his time - I feel awful 🤦🏻‍♀️ Thanks!

[Kelly Louise Mound @KellyLMound]

@c2c_Rail It wasn’t loading - it was trying to get out of the barrier. I got through at Thorpe bay ok but at fenchurch “card not accepted”

[Kelly Louise Mound @KellyLMound]

@c2c_Rail my smart card says not accepted. Was told to go to the office. Office isn’t open so was told to “find an open office” …..???? Help??