Kelly Lipscomb

Avaya Account Manager. Cloud. Texan from IA. Love my family, running, traveling. Tweets are my own.

[UC Today @uctodaynews]

@Avaya Alan Masarek opens up on Acquisitions, Partnerships and His First Two Years at the Helm.

Watch the full video here:
https://t.co/AOjVOJIQHH

#AvayaENGAGE

[Melody Brue @MelodyBrue]

Can you guess what @KatieLinendoll's #1 tech trend for 2024 is? The A behind her stands for @Avaya but it's a hint. At #AvayaEngage, we've talked a lot about AI (duh!)The interesting convos are ones that start with the problem you are trying to solve rather than AI for AI's sake.

[Kelly Lipscomb @KellyMMeade]

Sherrie Mullikin with @SouthwestAir talking the importance of employee experience with Avaya CRO/CXO, ML Maco …#CX+#EX = BG (Business Growth)

#AvayaEngage

[Kelly Lipscomb @KellyMMeade]

“The experience the agent has as an employee, shapes the experience with the customer” - @mlmaco #AvayaEngage #CX #EX

[Kelly Lipscomb @KellyMMeade]

“We are here to provide the innovation.” - Alan Masarek #AvayaEngage

[Zeus Kerravala @zkerravala]

#AI at the heart of #AvayaEngage ⁦⁦@Avaya⁩ ⁦@IAUG⁩

[Kelly Lipscomb @KellyMMeade]

Three themes: Your Choice. Your Journey. Innovation without Disruption. #AvayaEngage #IChooseAvaya #trust #transparency #reliability

[Kelly Lipscomb @KellyMMeade]

“We’re back.” #AvayaEngage #CustomerExperience

[Kelly Lipscomb @KellyMMeade]

SWA talking about their approach to customer experience at #AvayaEngage #customerfirst #omnichannel #SouthwestAirlines

[Avaya @Avaya]

Excited to announce at #AvayaENGAGE, that new platform integrations and capabilities, along with expanded strategic alliances with @googlecloud and @ALUEnterprise, are helping redefine the #cloud journey for customers. https://t.co/OU8DaHAzBF

[Zeus Kerravala @zkerravala]

Ceo ⁦@alanmasarek⁩ talks about goals for #avayaengage ⁦@Avaya⁩

[Kelly Lipscomb @KellyMMeade]

Great read! Avaya wants to evolve digital customer experience: https://t.co/CEehrbJKie #avayanation #experiencesthatmatter

[Kelly Lipscomb @KellyMMeade]

Help customers & employees get more done. W/ cloud-based contact center automation, you can offer powerful self-service options that elevate customer convenience & increase employee efficiency—all w/ the human touch to keep everyone connected. https://t.co/MVsi7ZtIYV #avayanation

[Kelly Lipscomb @KellyMMeade]

In case you missed! >>#TechNews: @Avaya Earns @Frost_Sullivan Award for Excellence in #Healthcare Solutions That Improve Patient Care & Engagement #ExperiencesThatMatter https://t.co/cN5txfacWL

[Kelly Lipscomb @KellyMMeade]

Texas County Relies on #Avaya to Increase #COVID19 Case Investigations by 25%. Learn more. https://t.co/k1IULQOfgF #avayanation

[Kelly Lipscomb @KellyMMeade]

Good read! Omnichannel vs. multichannel: What's the difference and who is doing it? https://t.co/uUTEhN9wh0 #avayanation

[Kelly Lipscomb @KellyMMeade]

Avaya Spaces™ named in 2020 Gartner Magic Quadrant for Meeting Solutions Less Than A Year After Introduction of Video Meetings and #Collaboration App. Find out why. #ExperiencesThatMatter https://t.co/c4jPhIqaoH #avayanation

[Kelly Lipscomb @KellyMMeade]

Interesting #UCaaS Statistics - The Future of #RemoteWork https://t.co/wNYqR8EqJu #avayanation

[Kelly Lipscomb @KellyMMeade]

@AmericanAir But you're still selling out planes with little to no concern for passengers, so really does this spray do anything?

[Avaya @Avaya]

Avaya OneCloud #CPaaS provides a dynamic framework for innovation – enabling the flexibility and richness of the API economy. See what is possible at https://t.co/NMBFQF80zJ #ExperiencesThatMatter