@thetrainline Jamie, Iβm very happy to say that the sales team have rectified the issue and are much more helpful and understanding compared to the customer service team!
@thetrainline even the supervisor sits on his hands and doesnβt do anything. π‘ unable to download my tickets and now I have to re-book them, paying twice for the same journey?????
@thetrainline Hi Jamie, I will get this to you once I can get access to it. Itβs on a different email address that I donβt currently have access to.
@thetrainline All done. Hopefully your customer service staff could get some training on how to handle calls. I was on the phone for an hour and still no result.
@Dominos_UK Iβve already done this. How long until I get a response? Iβve got the managers name now too. He needs training in customer services! #rudestaff