@Delta I'm absolutely baffled that this is accepted and that "I've let their mgmt know" will suffice for Delta. $300+ spent to be treated like less than the dirt on the bottom of this agents shoe. How in the world to expect customer loyalty at any level if this how you respond?
@Delta This is your level of customer service? This is what you find to be acceptable? Further more offering NOTHING for the experience except an apology. Never a positive experience on this airline.
@Delta
oddly enough, the seat was available but it was made very clear to the entire back of the plane that any inconvenience caused or seat changes were due to the fact that I bought a ticket last minute. It was MY fault. Me and my money were not welcome, yet taken.
@Delta At your gate in Nashville I was told a seat was not available and that I should have bought it when I saw it on the app while running to the terminal. Continued disrespect and complete lack of customer service skills drove an experience like no other. This is acceptable?
@Delta some of your Nashville agents are a disgrace to your company as are the additional customer services reps I've spoken to. Your team refuses to provide any consolation or refund for the very poor experience. Is this really how you treat your customers?