Kelly Fogarty

Soho Theatre’s Co- Audience & Communications Director. More likely to be found there than on here.

[Kelly Fogarty @Kelly_Fogarty]

@YodelOnline hiya, received a message to say @eastpak parcel delivered to pickup point - who has no record of it being delivered, they even let me look for it within their deliveries. Your website and app unhelpful in this instance. Can you help?

[Kelly Fogarty @Kelly_Fogarty]

@RoyalMailHelp Brilliant. Thought as much. Thanks very much x

[Kelly Fogarty @Kelly_Fogarty]

Hi @RoyalMail - is this legit or scam…

[Kelly Fogarty @Kelly_Fogarty]

@RoyalMailHelp Doing this now. Thank you for your response. Appreciated

[Kelly Fogarty @Kelly_Fogarty]

@LeGateauChoc @neilhimself ♥️♥️♥️

[Kelly Fogarty @Kelly_Fogarty]

@neilhimself @Qantas @theheraldsun All that matters to me now is my daughters having a great experience on their first unaccompanied international flight (the duration of which I have pretty much been on the phone for). Negative PCR fit to fly✅ Australian Travel Declaration ✅ international covid certificate✅

[Kelly Fogarty @Kelly_Fogarty]

@Qantas hi there! I’ve my daughters booked as unaccompanied minors - after 14hrs on calls and cut offs to reservations - Ldn to Melb next week but I’ve not received any email or text confirmation since booked on 19 Nov. There was stuff ups at Melb Airport when we were flying

[Kelly Fogarty @Kelly_Fogarty]

@neilhimself @Qantas @theheraldsun There are problems with their systems. I still don’t have all the paperwork, but have enough to get by for Wed. There’s a backlog on refunds, so I’ll get a refund for the mistake they made re unaccompanied minor fees (which has taken until today to get to the bottom of) in 8wks.

[Kelly Fogarty @Kelly_Fogarty]

@Us_Irish @neilhimself @Qantas Their ground/cabin crew are incredible & go out of their way. I’ve had half/half good/bad reservations reps - 3 reduced me to tears w patronising tone & lack of kindness. It’s the cut-offs, lack of call backs, of any response or sorted after 19hrs of calls + emails,feedback forms

[Kelly Fogarty @Kelly_Fogarty]

Hi @Qantas 5hrs today takes it to 19hrs, still not finalised. The unaccompanied minor fee’s finally been taken (see pic) but still don’t have confirmation receipt email I’m supposed to show on check-in (meant to arrive within 15-30mins). Have checked spam. What now please & thx

[Kelly Fogarty @Kelly_Fogarty]

@Qantas please see above.

[Kelly Fogarty @Kelly_Fogarty]

Hi @Qantas - 2 weeks ago today I had AMAZING service with your call centre. Today, it’s been appalling. I am trying to book my daughters on a flight with me to the UK. The worst customer experience I have endured. 8 hours, passed around from pillar to post, and then dropped.

[Kelly Fogarty @Kelly_Fogarty]

@TickHarris @jillastark We don’t talk about regular flu vaccine brands so the scaremongering chat on COVID brand vaccine is irresponsible. My mother is a health professional in Melbourne & has had AZ. I’m in UK, fully vacc’d AZ. All fine. Waiting desperately for Oz govt to do better so I can see my kids