Kelly Brown

[Kelly Brown @Kelly__93]

Been waiting for over 90 days for a refund. Why have @VirginHolidays made it impossible to speak to them. I want to know where my money is

[Kelly Brown @Kelly__93]

@boohoo I have recently purchased the £9.99 delivery pass however I have been charged for delivery

[Kelly Brown @Kelly__93]

@janwebbo @letoalways01 I still havent recieved mine. My surname starts with B and I purchased in the pre sale

[Kelly Brown @Kelly__93]

@TicketmasterCS @TicketmasterUK

[Kelly Brown @Kelly__93]

@TicketmasterUK

[Kelly Brown @Kelly__93]

@TicketmasterUK

[Kelly Brown @Kelly__93]

@TicketmasterCS
I'm still awaiting a refund from the westlife leicester dates. Do we have a time frame on this it is already over 15 days. Also the rescheduled Wembley date I cant make can I request a refund

[Kelly Brown @Kelly__93]

@TicketmasterCS
I'm still awaiting a refund from the westlife leicester dates. Do we have a time frame on this it is already over 15 days. Also the rescheduled Wembley date I cant make can I request a refund

[Kelly Brown @Kelly__93]

@Chanx91 @Primark @StaceySolomon Just drop me an inbox and I’ll keep an eye out

[Kelly Brown @Kelly__93]

@virginmedia I wasn’t issued with one I was just told these things take time and I had to be patient. Which is easy for them to say when it isn’t there money in question. I have never encountered such shocking service and nothing seems to be getting resolved

[Kelly Brown @Kelly__93]

@virginmedia is it typical policy for you to over charge your mobile customers over £290 in the space of 5 months. Or is my 82 year old grandad with dementia a special exception 🤷🏼‍♀️🤷🏼‍♀️ just experienced the worst customer service from your call centre.

[Kelly Brown @Kelly__93]

@virginmedia It has

[Kelly Brown @Kelly__93]

@virginmedia No when I call they seem to have no interest in resolving this matter. They have no concept that £290 is a lot of money. This is money my grandad needs

[Kelly Brown @Kelly__93]

@virginmedia I am still awaiting a resouloution for this. I am getting the impression that this is not being treated as a priority

[Kelly Brown @Kelly__93]

@virginmedia I’m attempting to get this sorted as I am at work tomorrow. He gets easily confused and will struggle to understand if someone does ring him

[Kelly Brown @Kelly__93]

@virginmedia No she had no desire to go through these at all. She was very unhelpful and rude if I’m honest

[Kelly Brown @Kelly__93]

@virginmedia No it will not allow me to log in and see it. However it would be impossible for him to incur charges on a phone that doesn’t get used

[Kelly Brown @Kelly__93]

@virginmedia Part 2
This is impossible as the phone in question sits on a table at the side of him very rarely even on. The only call he will make is to myself or my mum if either of them have had a fall

[Kelly Brown @Kelly__93]

@virginmedia I have been reviewing my grandparents online banking today to discover multiple excessive direct debits from yourselves. He was on a £5 a month contract up until a week ago. Your call centre reps are attempting to inform me this would be from additional costs.

[Kelly Brown @Kelly__93]

@virginmedia just a quick question!!
Is it your new policy to over charge your mobile customers over £290 in 5 months or is my 82 year old grandfather with dementia an exception. Customer service call centre delivering the worst customer service

[Kelly Brown @Kelly__93]

@edwards91_rhys https://t.co/Z46FJnMHB4

[Jay Hutton @JayTAT2]

this is classic! https://t.co/aTgWR8PI7j