Ken Rider

[Ken Rider @KenRider10]

@SamsungSupport Worst customer service, product and experience I've had with a company and a product.

[Ken Rider @KenRider10]

@SamsungSupport it started with the wrong 3 digits so they will not schedule a repair. Now I'm waiting for Samsung to contact me.
Horrible communication. Horrible customer service. Horrible product. Horrible system to "help" the customer.

[Ken Rider @KenRider10]

@SamsungSupport My washer has broken 3x in 3 months and is 1 year old. No one takes responsibility. Samsung says only the service tech can say I need a new one. Service tech says only Samsung can authorize it. Around and around we go. Weeks without a washer after spending $1,000.

[Ken Rider @KenRider10]

@SamsungSupport I will never buy Samsung again. It's been truly unbelievable. The second time I had to have 2 separate technicians and wait 10 days for a simple fix. This time, same problem as 2 weeks ago, I contacted the service dept with my new ticket # and they said it

[Ken Rider @KenRider10]

@SamsungSupport My 1 year old washing machine has broken 3 times in 3 months. I paid $1,000. No one wants to accept responsibility and issue me a new product. Samsung tells me only the service tech can recommend this. The service tech says only Samsung can. Around and around.