Upstate NY Customers: Our field force has restored service to more than 113,812 of 118,508 customers affected by the destructive thunderstorms and powerful winds that swept across the state on Thursday.
Restoration continues as crews will work around the clock until all customers have had their service restored. The storm brought down trees, tree limbs and wires, causing damage to poles, transformers and other critical electricity infrastructure.
We urge everyone to always assume any downed line is live and dangerous, to stay far away, and to keep others at a safe distance. If you see a downed power line, please call 911 immediately and then contact us at 1-800-867-5222 so our crews can respond as quickly as possible.
Since yesterday, when a major wind and thunderstorm battered Upstate New York, our crews have been out in full force. As of this afternoon, approximately 94 percent of the more than 117,000 customers who were affected by the storm have had their electricity service restored. The storm brought down trees, tree limbs and wires, causing damage to poles, transformers and other critical electricity infrastructure.
We urge everyone to always assume any downed line is live and dangerous, to stay far away, and to keep others at a safe distance. If you see a downed power line, please call 911 immediately and then contact us at 1-800-867-5222 so our crews can respond as quickly as possible.
New York’s grid is at a critical inflection point.
The @NewYorkISO 2026 Power Trends Report underscores both rapidly growing energy demand and decreasing reliability margins, and highlights its strong support for repowering existing assets as a pathway to deliver both reliability and affordability.
Explore the report ⬇️
This first #MeetUsMonday in June, let’s welcome @ViridiParente!
We’re taking a tour of the Buffalo facility to see where their Li-ion battery packs are made. Take a look. 👇
From blue skies to major storms, we’re powering reliability ⚡
A job well done to our team on receiving a 2026 Chartwell Best Practices Award in Outage Operations for our Mobile Outage Dispatch (MOD) tool.
By digitizing communication between field crews, dispatchers, and control rooms, MOD enables faster response times, more accurate restoration estimates, and timely outage updates for customers - no matter the weather.
Whether you’re planting new bushes or trees🌳 installing a mailbox 📫 or building a shed or deck🔨 calling 811 before you dig helps keep everyone safe.
✅ It's free
✅ It’s fast
✅ It keeps everyone safe
Before you dig, call 811.
#NationalSafeDiggingMonth
Federal employees affected by the partial government shutdown - we’re here to help.
If you’re concerned about your energy bill, our team is available to support you. We can temporarily place your account on hold, regardless of your current status or payment arrangements.
➡️ Visit to https://t.co/CZvC9V6f4k for assistance.
Never touch downed power lines and always assume that any fallen lines are live electric wires. If you see one, report it immediately to us or your local emergency response organization. ⚠️
Generators used during outages must always be operated outdoors only to prevent the buildup of deadly carbon monoxide. Before operating a generator, customers should disconnect from National Grid’s system by shutting off the main breaker.
Erie County has launched a NEW, updated version of the #ReadyErie emergency preparedness app.
The ReadyErie app provides real-time alerts, weather updates, safety resources, and preparedness tools to help you stay safe during emergencies. Download: https://t.co/F2vK7LSLFq
Downed power lines are extremely dangerous. Always assume they are live, stay at least 30 feet away, never touch anything in contact with a line or nearby water, and report it immediately by calling 911 or us at 1-800-867-5222 in UNY.
As severe weather moves through Upstate New York, please make safety your top priority:
✅ Keep flashlights and extra batteries nearby
❌ Do not use candles if the power goes out
🚗 Use caution when driving near emergency responders and utility crews
👥 Check on elderly neighbors and others who may need assistance
SCAM ALERT: If someone claims to be from National Grid and pressures you to act fast - stop.
✔ Our employees/contractors always carry photo ID
✔ Legit texts only come from 59528, 64743, 647432
✔ We never demand payment by gift card, crypto, or prepaid cards
If something feels off, hang up and contact us directly.
More tips: https://t.co/0HhHVy2wsR