@amznsellerhelp@michaelpatron0 Thanks but even so, we wld have to open a case for a totally wrong subject to get to the “email” option. Why can’t u guys just let us open cases via email again? This is absolutely insane. I was over an hour on a chat (that took me 3 try’s to even get to a chat) more than 10 Xs
@michaelpatron0 Spot on. Had to go through this manually for every campaign (hundreds and hundreds). I didn’t even know about it for the first 8 months since Amazon didn’t tell us about it. I pray that Andy Jassy gets fired and sued into oblivion along with those involved. So mad at all this BS
@EugeneKhayman@JeffBezos@ajassy@amazon@AmazonHelp You all might want to read this. Your VP Sanjay Balakrishnan seems to be working hard to destroy Amazon Sellers Businesses (and the whole entire company) 🤷♂️
@Molson_Hart@ajassy@JeffBezos This is absolutely unfair and actually, it’s criminal too, since we as sellers were never told we would be charged for Rufus questions and answers on our own listing page about our own products. @FTC just fyi.
Turned off Ads today on @amazon . If they're going to continue destroying US Sellers, be completely out of touch with us, give no care at all, lie, BS confusing back-peddling emails & announcements, they are going to destroy themselves because we're not going to keep taking it.
@EugeneKhayman Same here. If @Amazon is going to continue destroying US Sellers, be completely out of touch with us and give no care at all, give us lies & BS confusing back-peddling emails & announcements (continually), they are going to destroy themselves because we're not going to take it.
My community has $15b of yearly sales on Amazon with 800+ members.
These are small businesses. They employ real Americans and support local communities.
They do not have large margins to absorb shocks.
Every year Amazon squeezes them more and supports overseas Chinese sellers instead of local American businesses.
Now Amazon is hitting sellers with even more of a squeeze all back to back:
https://t.co/Xc1IeD5QHd has moved many sellers to DD+7
Meaning funds are held until 7 days after delivery, not simply paid out on the old cadence.
https://t.co/YkUKQvr0Uo just added a 3.5% fuel/logistics surcharge on fulfillment fees.
https://t.co/L9WWJUDkr8 top it off now Amazon Ads charges will be pulled directly from disbursements rather than floating on a credit card.
That combination matters.
Amazon already forces sellers into an environment where ads dominate visibility.
So now the same platform that pressures brands to spend more on ads is also tightening payout timing and pulling more cash out before sellers ever see it.
For a very large business, this is just a minor annoyance. But for a small business making payroll just got 50x harder.
Less cash on hand means:
less inventory
more stockouts
more debt
more strain on small teams
and ultimately a worse customer experience
This is not “supporting small business.”
It is starving the brands that create so much of the value customers come to Amazon for.
@WSJ@business@nytimesbusiness@BusinessInsider@ReutersBiz@CNBC@APBusiness
If you’re covering Amazon, local communities hit by a hard economy and large companies trying to squeeze hardworking Americans hit me up.
@EugeneKhayman These changes by Amazon leadership are 100% destructive to US small businesses. It shows that the leadership @amazon is completely out of touch with sellers and their businesses, and it seems they ultimately want to get rid of US sellers and have Chinese sellers only.
@xandy_mills@dharmeshmehta@AndyJassy@amznsellerhelp I really hope you get the help you need on this. We’ve run into similar issues in the past and it’s really not ok that Amazon does things like this to small businesses with no pathway for resolution.
My proposal to fix this:
Fix inventory limits for 45 days.
Allow Sellers to send inventory to maintain their limit - even if they are currently at their limit.
The amount you’re allowed to send is computed by a sales forecasting model + the time it takes to send/receive.
My Ukrainian team and I need help.
Last week Amazon suspended our seller account.
They also deleted all our product reviews - in my view unfairly.
No seller wants to be suspended. Ever.
But for us it’s come at the worst time possible:
#Ukraine#UkraineWar
@StrangeFruit39@AmericanAir Thanks for the RT! I’m just floored at all the stories I’m hearing from my post about our experience. I guess they’re just too big to care about their customers. It’s sad, really.