Kent Reliance (Savings)

We're a modern, award-winning provider of savings products, proudly putting customers first for over 150 years. For our lending products, follow @krfi_mortgages

[Kent Reliance (Savings) @kentreliance]

Hello Adam,

We’re really sorry to hear about your experience and completely understand how frustrating and confusing this must have been. We’d like to investigate what happened and get some answers for you.

Please call us on 0345 122 1122 so we can look into this further. One of our team will review your application history and discuss what happened with you.

Thank you for bringing this to our attention. We look forward to resolving this for you.

[Kent Reliance (Savings) @kentreliance]

Hello Richard,

Thank you for sharing your feedback. We’re really sorry to hear about your experience and apologise for the frustration caused by the length of time it took to resolve what should have been a simple query. We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team.

[Kent Reliance (Savings) @kentreliance]

Hello,

Thanks for your message.

Your accounts have now been moved to our online services, which is why your account is currently showing a zero balance. To access your account, you'll need to register for Online Services. If you need any assistance with the registration process, or if your balance still doesn't appear after registering, please give us a call on 0345 120 4602, and we'll be happy to help.

Kind regards,

[Kent Reliance (Savings) @kentreliance]

Hello Dave,

We completely understand your frustration, and we sincerely apologize for the inconvenience caused. We're pleased to let you know that the issue has now been resolved.

Please log in to your account and try your withdrawal again. It should now be processed successfully. Thank you for your patience, and please let us know if you need any further assistance.

[Kent Reliance (Savings) @kentreliance]

Hello @MsPocketRocket

We sincerely apologize for the frustration and inconvenience this has caused, especially given your long-standing trust and the significant funds you have invested with us. We completely understand your concern and appreciate you bringing this to our attention.

This issue has been ongoing for some time, and we want to assure you that we were aware of it and have been working to resolve it. We are pleased to inform you that the issue has now been resolved.

Kindly log in to your account and try your withdrawal again. You should now be able to withdraw funds from your account without any issues.

Thank you for your patience and understanding. If you experience any further difficulties, please let us know, and we'll be happy to assist you.

[Kent Reliance (Savings) @kentreliance]

Hello,

We sincerely apologize for the inconvenience this may have caused, as this issue has been ongoing for some time. Please be assured that we were aware of the issue and have now resolved it.

Kindly log in again and proceed with your withdrawal. It should now go through successfully.

Thank you for your patience and understanding.

[Kent Reliance (Savings) @kentreliance]

@BooChilling Hi there, apologies for the delayed response. We're very sorry to see you have experienced these issues with your query. Please feel free to send us a DM with more information and we'll see how we can help. ^Joe

[Kent Reliance (Savings) @kentreliance]

Hi Nancy,
We are sorry to hear about your experience with us. We acknowledge that this matter has been escalated to the Financial Ombudsman. However, we kindly request that you share your contact details with us via private message so that we can contact you and further assist you with your query.

[Kent Reliance (Savings) @kentreliance]

@mrderek78 Hi Derek,

Yes, once your account has been opened, you will be able to manage it online.

[Kent Reliance (Savings) @kentreliance]

Hi Craig,

You’re all set — you can complete the form using just the account number and sort code. Your Moneyfarm ID isn’t essential, so you can leave that out and still submit the form without any issues.

If you need anything else or want to double‑check details before submitting it, give us a call on 0345 122 1122.

[Kent Reliance (Savings) @kentreliance]

Hi Ron,

I understand how frustrating that can be when rates change so soon after opening an account.
Please note that all of our savings products are limited edition, which means they can be withdrawn or replaced at any time. As a result, interest rates may change, and newer versions of the same product may be launched with different rates.
If you need any further information or assistance, please don’t hesitate to call us on 0345 122 1122, and we’ll be happy to help.

[Kent Reliance (Savings) @kentreliance]

@BonkersBexley @santanderuk @mbna Hello Malcolm. Thank you for taking the time to post detailed feedback which I'll share with the team internally. If you do wish to share any more information, please feel free to send a DM to the page. ^DF

[Kent Reliance (Savings) @kentreliance]

@BensonOliv81965 Hi there, thank you for reaching out. Please feel free to send our page a DM if there is something you wish to discuss further. ^JL

[Kent Reliance (Savings) @kentreliance]

@TheWoolfmeister Hi Jill. Sorry to hear you're unhappy with the service you received recently. Would you mind sending the page a DM and we'll see if we can help? ^DF

[Kent Reliance (Savings) @kentreliance]

@soniarussell195 Hello Sonia. Sorry to hear you haven't been able to access your account. Hopefully you're back up and running now, however if you are still having problems, please feel free to either contact us on 0345 122 1122 or send the page a DM. ^DF.

[Kent Reliance (Savings) @kentreliance]

@nooneknowsmeso Hello Sue. Hopefully you've since been able to log into your account, however please feel free to either call us on 0345 122 1122 or send the page a DM with some contact details. ^DF

[Kent Reliance (Savings) @kentreliance]

@QuentinKirrin Hello. Sorry to hear about the inconvenience and I'll pass your comments on to our Complaints team directly.