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Hi Nancy,
We are sorry to hear about your experience with us. We acknowledge that this matter has been escalated to the Financial Ombudsman. However, we kindly request that you share your contact details with us via private message so that we can contact you and further assist you with your query.
Hi Craig,
You’re all set — you can complete the form using just the account number and sort code. Your Moneyfarm ID isn’t essential, so you can leave that out and still submit the form without any issues.
If you need anything else or want to double‑check details before submitting it, give us a call on 0345 122 1122.
Hi Ron,
I understand how frustrating that can be when rates change so soon after opening an account.
Please note that all of our savings products are limited edition, which means they can be withdrawn or replaced at any time. As a result, interest rates may change, and newer versions of the same product may be launched with different rates.
If you need any further information or assistance, please don’t hesitate to call us on 0345 122 1122, and we’ll be happy to help.
@BonkersBexley@santanderuk@mbna Hello Malcolm. Thank you for taking the time to post detailed feedback which I'll share with the team internally. If you do wish to share any more information, please feel free to send a DM to the page. ^DF
@TheWoolfmeister Hi Jill. Sorry to hear you're unhappy with the service you received recently. Would you mind sending the page a DM and we'll see if we can help? ^DF
@soniarussell195 Hello Sonia. Sorry to hear you haven't been able to access your account. Hopefully you're back up and running now, however if you are still having problems, please feel free to either contact us on 0345 122 1122 or send the page a DM. ^DF.
@nooneknowsmeso Hello Sue. Hopefully you've since been able to log into your account, however please feel free to either call us on 0345 122 1122 or send the page a DM with some contact details. ^DF
@ChokeLever Hello. Thank you for getting in touch and hopefully you have since been able to access your account. If you do still need help from us, please feel free to send the page a DM with some contact information.
@soniarussell195 Hello Sonia
I'm sorry to hear you've not been able to register for online services. Are you able to access your account now? If you do still need us to look into this for you, please feel free to send the page a DM.
Get your ISA allowance skates on 😀
Now could be an excellent time to consider how you’ll use your £20,000 tax-free ISA allowance. Visit our website to find out more ⬇️
To keep Online Services running smoothly, we occasionally need to take some areas offline for essential maintenance.
This weekend, Online Services will be unavailable from Saturday 7 March at 2.30pm to Sunday, 8 March at 8pm.
We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to enhance your online experience.
April 5th is approaching...
So, how could you make the most of your tax-free saving opportunity?
Visit our ISA Hub for more information: https://t.co/YuoZSrL9up