Issue & Response Unit.

[Issue & Response Unit. @KenyaPower1DM_]

@IvyAida Hello there 😊i had a similar issue that took long to be resolved here on X but they resolved it in whatsapp through this link https://t.co/2FzMCIKl5x

[Silvia Kadima @KadimaSilvia]

@KenyaPower_Care What a let down! I still have no action on this matter. Failed system or just don’t care anymore about your clients?

[Issue & Response Unit. @KenyaPower1DM_]

@frankkirughamio Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

@bobkamau67 Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[CHYR EDITH @chyredith]

@KenyaPower_Care I haven't received tokens for 5 days now. Every time I call you keep saying it was not generated and I should wait for 24hrs!
In 5 days, how many 24hrs have passed? UHP0W3PN46 Confirmed. sent to KPLC PREPAID for account 0277100032436 on 25/8/26

[Issue & Response Unit. @KenyaPower1DM_]

@TobiasBewa Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

@MukwaChris Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

@FredrickMP Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Wandie @Sirwandie]

@KenyaPower_Care check DM

[Elvis Adaro @bush_abiola]

@KenyaPower_Care Blackout day 5. My ref was 15774309. No help being sent our way. What's the issue really? This is frustrating. We don't have information on what is really happening. You say technician were sent but they did nothing.

[Issue & Response Unit. @KenyaPower1DM_]

@Sirwandie Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

@Gabuh_254 Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

@arapkidoh Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

@imjoe_1 Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Collomk @muriukicollinsk]

@KenyaPower_Care Hello @KenyaPower_Care . We are having low voltage issues at Zimmerman Canopy sides. Please help

[Issue & Response Unit. @KenyaPower1DM_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Lawrence Macharia @mashLarry]

@KenyaPower_Care @KenyaPower_Care we don’t have lights in Link Road, Off Nderi Road, Kikuyu Town since yesterday at 8 pm. Account number is 26011114

[Issue & Response Unit. @KenyaPower1DM_]

@sherry_akram Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

@sleekstan1 Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Issue & Response Unit. @KenyaPower1DM_]

Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.

[Victor Maswili @MaswiliVictor]

@KenyaPower_Care @Kenyapower, we haven't had power for 4 days now, it's like we are living in times before independence and we are the people being discriminated. Location is Machacos Malaa kware area

[Issue & Response Unit. @KenyaPower1DM_]

@kevindeblac Hello there 👋 Apologies for the inconveniences encountered with us and kindly note that this is not the experience we want with our customers, please follow us back to allow us rectify this via DM, regards.