@CarsonHocevar So I am an older person who races in a competitive league on iRacing. I was practicing Coronado and was #1 on the server and felt pretty good. I got up for a few and when I came back, you turned 1 lap and were almost 4 seconds faster. Good feeling gone! 🤪
Customers should not be required to wait for a text, be forced to install their app on their device in order to receive a credit for your shortcomings. You know exactly who your customers are and can apply the credit yourselves. It seems like a ploy to minimize the credit.
Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app. You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits.
This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.
If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.
We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.