Kerry Thompson

Hard working woman in business, and Founder of Akeno Ltd. #innovation #transformation #dedication

[Kerry Thompson @KerryAkeno]

So true... #workhardplayharder #marbs #worktolive

[Kerry Thompson @KerryAkeno]

@MarksElectrical please address my issue of damage caused during a cooker installation. I’m getting nowhere despite emailing back and forth with support for over 2 weeks, and your WhatsApp isn’t working. #poorcustomerexperience

[Kerry Thompson @KerryAkeno]

@sarahbeeny currently watching your documentary about breast cancer. Thank for covering such an important subject with such transparency and candour. Wishing you and your family, health and happiness for the future. 💕

[Kerry Thompson @KerryAkeno]

Further delay due to a lack of cabin crew. Unacceptable @wizzair @WizzAirUK_W9!

[Kerry Thompson @KerryAkeno]

@WizzAirUK_W9 @wizzair what's happening to your service lately? Flight on Sunday delayed by 5 hours and today by an hour already, but who knows what will end up happening. I used to be a big supporter, but this isn't good 😖 #poorcustomerservice

[Kerry Thompson @KerryAkeno]

@WizzAirUK_W9 @wizzair what's happening to your service lately? Flight on Sunday delayed by 5 hours and today by an hour already, but who knows what will end up happening. I used to be a big supporter, but this isn't good 😖 #poorcustomerservice

[Kerry Thompson @KerryAkeno]

@PipDecks Not so much unique, but one of the best places was a rooftop bar in New York with a view of the Empire State Building (whilst eating the best truffle fries I’ve ever eaten!). It was surprisingly productive! #NewYork #workfromanywhere #remoteworking

[Kerry Thompson @KerryAkeno]

@justmylookcom my order has many missing items. I’ve emailed but not had a reply, how can I resolve this please? #CustomerService #complaint

[Kerry Thompson @KerryAkeno]

@Debenhams I need to return an order but have no return form and my order ID isn't recognised on the website, and I can't log into my account as my details aren't recognised. How do I progress please, this isn't a good customer experience. :-( #poorcustomerexperience

[Rachel@tregrayhuts @Racheltregray]

Just the day for a dip at Gwithian
#shepherdhutretreats #seaview #redruth #cornwallcoast #cornwall #holiday #perfectview #ilovecornwall #visitbritain #visitcornwall #luxuryselfcatering #cornishluxury #falmouth #holidayuk #dreamholiday #escapetocornwall #exclusiveholiday

[Rachel@tregrayhuts @Racheltregray]

Luxury glamping in the heart of Cornwall ⭐
The days of soggy bedding and shared bathrooms and kitchens are over! Tregray Shepherd Huts have been lovingly designed with your comfort and a home from home in mind. Discover Demelza and Basset. We look forward to seeing you soon!

[Kerry Thompson @KerryAkeno]

@giray_ @PipDecks Great summary 👏🏼

[Kerry Thompson @KerryAkeno]

@PipDecks do you have any discount codes available please? I’m signed up to your database and would love to buy both full physical and digital decks. #hopeyoudontmindmeasking 😁

[Kerry Thompson @KerryAkeno]

@KayPring2 @jamesmartinchef Yes!!! 👏🏼 👏🏼

[James Martin @jamesmartinchef]

Love this

[Kerry Thompson @KerryAkeno]

@nataliex19 @nextofficial You shouldn’t have to work that out as a customer, they should be providing a better customer experience. 🙁

[Kerry Thompson @KerryAkeno]

@nextofficial when will the favourites functionality be back on the website? No one in your customer care team knows and customers can’t access their lists to place an order. There was no notice it was going to be taken down. #poorcustomerservice #poorcustomerjourney

[Kerry Thompson @KerryAkeno]

@nextofficial Can I suggest you use your CRM system to notify customers of the impending removal. It not only helps the customer but is likely to also generate additional sales. It certainly would’ve done in my case, I’ll now be taking my money elsewhere as I need the goods!

[Kerry Thompson @KerryAkeno]

@nextofficial When will it be back? I have no interest in the sale, just when I can access my favourites and place an order.

[Kerry Thompson @KerryAkeno]

@nextofficial You should be using your CRM to notify customers that this is happening, at least then they can make a decision whether to place an order before it goes. It’s a very poor customer experience.

[Kerry Thompson @KerryAkeno]

@nextofficial “Available again shortly” doesn’t help, last time I was checking every day for a week until I tweeted you. That’s not “shortly”! #poorcustomerservice #poorcustomerexperience

[Kerry Thompson @KerryAkeno]

@nextofficial It was there very briefly and now it’s gone again! What’s going on, I just want to place an order from@my favourites. When will it be back?

[Kerry Thompson @KerryAkeno]

@manofleisure333

[Goodwood FOS @fosgoodwood]

He’s done it again! @maxchilton has just broken the Timed Shootout and his outright record in the McMurtry Spéirling. The VW ID.R has been beaten with a ridiculous time of 39.081 seconds. The Future of Motorsport Power presented by @dhlexpressuk #gw_DHL #FOS #Hillclimb #record