Ket

[Ket @Ketz875]

@tapairportugal Thanks

[Ket @Ketz875]

@tapairportugal I have sent a DM. Please read.

[Ket @Ketz875]

@tapairportugal I have replied back.

[Ket @Ketz875]

@tapairportugal I sent you a DM, please have a look!

[Ket @Ketz875]

@SandraWarshauer @tapairportugal @unhappy_travel Oh wow!!! I have been waiting near 11 months. I get the impression that @tapairportugal hope that not replying or delaying the process, the customer will eventually give up!

[Ket @Ketz875]

@tapairportugal @tapairportugal can you please state what more you do you need to analyze? you have been analyzing over 11 months and still need more time analyze!!!! you have all the information needed at hand. It feels like you not taking this situation seriously!!!!

[Ket @Ketz875]

@tapairportugal I have sent you a DM on 1st June and no reply yet!!!

[Ket @Ketz875]

@tapairportugal I'm still waiting for a update. I have sent you a DM and no reply. Why are you keep making us waiting forever?????

[Ket @Ketz875]

@tapairportugal Still no update from my DM!!! Let me guess you going to reply back saying "we are still analyzing your query and this process might take some time" .

[Ket @Ketz875]

@tapairportugal If you have read my DM, there's not much to analyse. So I'm not sure why its taking this long! I hope to receive your feedback as soon as possible as I have been waiting 9 months already. Thanks

[Ket @Ketz875]

@tapairportugal Looking at the various complaints and the length the time people have to wait for a reply and receive any compensation, your credibility as a airline is being tarnished day by day!!!

[Ket @Ketz875]

@DeeA71236133 @tapairportugal yes, totally agree!!!

[Ket @Ketz875]

@OzWoloshyn @tapairportugal I know what you are going through!! I have been waiting 8 months and spent numerous on the phone.

[Ket @Ketz875]

@tapairportugal Hello Tap, may I please ask why does it take so long to get a resolution. It's been 8 months since I made the complaint. Can you not see the credibility of your airline being damaged.

[Ket @Ketz875]

@rickymarshall99 @tapairportugal I feel your pain!! I've been waiting since 09/22.

[Ket @Ketz875]

@tapairportugal How long do I have to wait for you to sort out my complaint??? I think, I have waited long enough!!!

[Ket @Ketz875]

@DeeA71236133 Thanks

[Ket @Ketz875]

@DeeA71236133 @tapairportugal I have been waiting for 3 months for another reply from a 8 month case!!