Kelvin Muriungi

Passionate about Customer eXperience
#CxOfficianado

[Kelvin Muriungi @Kevikelvz]

@keskanana Qq.
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[The Raila Odinga Amolo Foundation @RailaOdinga]

Tuko njiani. Murang'a tunakuja!

[Kelvin Muriungi @Kevikelvz]

@DCI_Kenya 4PL

[Kelvin Muriungi @Kevikelvz]

@MOH_Kenya Hi @MOH_Kenya, I cannot find my certificates in the portal yet am fully vaccinated. I have tried writing to the support email severally and no response. How can I get this resolved?

[Kelvin Muriungi @Kevikelvz]

@KenyaPower_Care Hi @KenyaPower_Care still no lights from yesterday at Swane Apartments, Thindigua. Incident No 7347989

[Kelvin Muriungi @Kevikelvz]

@PeopleDailyKe Flex, money and age

[Kelvin Muriungi @Kevikelvz]

@TerryanneChebet Try @BankiKuuSACCO

[Kelvin Muriungi @Kevikelvz]

@KenyaPower_Care No power at Swane Apartments Thindigua. What is happening?Incident No 6160324 @KenyaPower_Care

[Kelvin Muriungi @Kevikelvz]

@KenyaPower_Care Hi @KenyaPower_Care . There has been no power at Swane Apartments Thindigua since 9.30pm yesterday. Incident No 6127671

[Kelvin Muriungi @Kevikelvz]

@KenyaPower_Care @KenyaPower_Care its now been 5 hours and still no resolution. Please rectify.

[Kelvin Muriungi @Kevikelvz]

@KenyaPower_Care @kimarikenneth @KenyaPower_Care there seems to be a constant issue with one phase been switched of at Swane Apartments, Thindigua. Please explain what the issue could be. Reference Report No 5878369

[Kelvin Muriungi @Kevikelvz]

@Zuku_WeCare @Zuku_WeCare someone was to come today morning to find out what is causing LOS on my decoder. Account number is 947370. Please expedite as this is now becoming a bad habit.

[Kelvin Muriungi @Kevikelvz]

@KenyaPower_Care @KenyaPower_Care there have been no lights since 5pm yesterday at Thindigua Kasarini due to faulty power connection. Please check on report number 5841642

[Kelvin Muriungi @Kevikelvz]

@SalomeAyugi

[Jeanne Bliss @JeanneBliss]

#CustomerExperience needs to be far more holistic than just a bunch of surveys & NPS scores, but sometimes, with your boss expecting answers, you want some quick ideas for how to measure customer satisfaction. Here are a few I recommend via @MyCustomer https://t.co/ogrufivZtv #CX

[Kelvin Muriungi @Kevikelvz]

Join us at #OracleMCX in Nairobi on November 1 to mingle with influencers and listen how some of our customers are transforming their #CX https://t.co/bSgk2fi7kt

[Kelvin Muriungi @Kevikelvz]

Humanize your #CX strategy with visual engagement. #OracleCX #custsatisfaction https://t.co/k4DhKzMlqw

[Kelvin Muriungi @Kevikelvz]

The new generation cares more about access vis a vis ownership.
Interesting thoughts from the @icx_kenya forum. Are you ready for this generation?
#globalcxtrends
@Oracle_Africa

[Kelvin Muriungi @Kevikelvz]

@Oracle_Africa and @icx_kenya forum on Customer eXperience. Its all about delivering the right message at the right time using the right channel to the right customer.

[Kelvin Muriungi @Kevikelvz]

One size doesn't fit all - read this report made by @Oracle and @JeanneBliss and discover how each #generation has different expectations: https://t.co/5IQQP2jUrJ