Kevin Lawrence

Regular humble joe here...zero hangups...always practical

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global Wow guys after delaying for so many days you people have just closed the RNP without resolution! I need this reopened and service provided. Your ground staff are just lazy and pathetic!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global there has been no movement and no updat so far. Honestly I am shocked and appaled about this lack of accountability! No solution for such a simple service request!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia it's been 17 days so far since a routine general service request was raised for AC cleaning. Even after escalation until now nobody has visited. What has happened to your service levels.
RNP260411015211, VCP260420065869_01

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global this is what your people are saying for past one month. But nothing is happening! Hope your senior management wakes up and takes action soon!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global This escalation process is the biggest joke. Still nobody has contacted nor resolved the issue. @LGIndia is your senior management aware of what is happening on the ground?

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global there is already an open escalation ticket which is pending for resolution. How many more escalation tickets will you open. Are you even aware of the ground reality! Please take some concrete action. I have literally spoken to even ground level staff but zero action!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global Do I have to go legal in order to get you guys to move? You guys are unable to provide a basic service for so many days. Enough with your standard automatic replies. Please take some action. Ground level staff are spoiling your brand name!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global how long more do i have to wait? There is no response from anyone. April 11th. Call was booked! Until now nothing has been done. LG service has sunk to an all time low!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @HrishiTomar Complaint raised on Apr'11th and also escalation raised subsequently after mail to MD desk and after speaking to various so called direct LG area service managers still no action on ac service. Absolutely unprofessional. Worse than a local brand!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia @LGE_Global there is still no update or communication. Is this a joke? What are you guys doing? Complaint was raised last month! It was escalated also. Still you people are playing pass the buck games here. Zero accountability zero professionalism!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia Both the ASM's are playing jurisdiction games and none of them are taking accountability! Request serious senior level intervention as these guys are simply not doing their jobs!

[Kevin Lawrence @Kevinlawrence80]

@LGIndia it's been 17 days so far since a routine general service request was raised for AC cleaning. Even after escalation until now nobody has visited. What has happened to your service levels.
RNP260411015211, VCP260420065869_01

[Kevin Lawrence @Kevinlawrence80]

@LGIndia why is there no availablity of window inverter ac anywhere in Chennai? Been trying for past 3 months. Nobody has stock. Have you stopped the manufacturing of window ac units?

[Kevin Lawrence @Kevinlawrence80]

@LGIndia your customer service is so bad that even your so called senior officers cannot resolve an issue with air conditioner which is pending for more than 1 week now.

[Kevin Lawrence @Kevinlawrence80]

@LGIndia Ac service is pathetic in Chennai. Lack of accountability and passing the buck amongst local service people due to their internal politics..my complaint is still not even assigned to someone properly!

[Kevin Lawrence @Kevinlawrence80]

@airtelbank @Airtel_Presence @airtelindia Have shared both the current and expired driving licence both with your guys. On the renewed license the DL number has changed due to RTO policy. Have tried explaining that also but you guys refuse to listen

[Kevin Lawrence @Kevinlawrence80]

@airtelbank @Airtel_Presence Absolutely pathetic experience regarding fastag closure which you guys have initiated and now you not allowing me to close it saying kyc mismatch. Ive shared all details thru so many emails but still zero resolution. Case No.31184164
@airtelindia

[Kevin Lawrence @Kevinlawrence80]

@Airtel_Presence Sorry but you response in not satisfactory... simply opening another SR is just your way of escaping accountability. This the the 4th SR being opened for the same unresolved issue. Again after a week this SR wil also be simply closed without any resolution! It's been 10 days!

[Kevin Lawrence @Kevinlawrence80]

@airtelindia @Airtel_Presence SR 10581135921 This sr was closed again today without any resolution. Even after following up and escalating many many times to Airtel they have simply closed it again. Aren't you guys cheating the customer by behaving so cheaply? It's pathetic!

[Kevin Lawrence @Kevinlawrence80]

@airtelindia it's been 5 days since I have raised an issue. So far 3 SR's have been raised with one of them closed and one cancelled and the other still pending with the service engineer getting reassigned every day! Have already wasted more than 3 hours with your customer care!