@AssafCare@mcgovsa_care@malkassabi
30+ DAYS and still no refund. First you said “refund in process”, now suddenly “order will be delivered”?This is pure harassment and cheating. Stop fooling customers and return my money IMMEDIATELY.
Enough of your false promises.
@mcgovsa_care@MCgovSA@saudicommerce@SAMA_GOV@AssafCare
Ordered on 23 Feb. No delivery till date.
Cancellation raised on 14 March — still pending.
Is this a business or a scam? Complaints against you are all over X. Customers are being cheated and ignored. Refund my money.
@malkassabi@mcgovsa_care@AssafCare I reply you multiple times in private but you send reply without reading my question.
I am giving 100% confirmation to cancel this order and issue a refund.
Account details shared in private chat.
@mcgovsa_care
Hello people. I have been cheated from saudi based perfume company Assaf perfumes @AssafCare@assafperfumes
They have not delivered my products and are not even processing my refund. No reply from the end.
Please help me to resolve this. I am from India
@mcgovsa_care مرحباً سيدي، أنا من الهند، وتطبيق الشكاوى لديكم باللغة العربية، ولا أستطيع الوصول إليه. لستُ الوحيد الذي يواجه هذه المشكلة؛ يمكنك مراجعة حساب X، فقد قاموا بالنصب على العديد من الأشخاص.
@MCgovSA@malkassabi@AssafCare
I need urgent hlp regarding a consumer complaint. I placed Order #UAEA46139A971 with Assaf Perfumes https://t.co/oRM1kKH2sa on 23 Feb 2026. The company is not delivering the parcel, not answering my questions, and not fulfilling my refund reques
@AssafCare@mcgovsa_care Please check your private message and proceed with a refund on the original payment source. I had made a purchase using an indian debit card please process a refund on the same payment source. Just don't reply with a pre scripted reply.
@AssafCare@mcgovsa_care What kind of reply do you give. Do you even read the complaint or just reply with scripted replies.
@dubaiDETTeam@mcgovsa_care
I am fed up with people worst customer service.
Help me to resolve this as soon as possible it's almost 20 days now without any resolution.
I am now requesting an **immediate refund**.
If this is not resolved urgently, I will proceed with a **chargeback through my bank and file a complaint with consumer authorities**.
Please resolve this **immediately**.
@AssafPerfumes@AssafCare@DubaiDET
Order #UAEA46139A971
I have been waiting for my order for a long time and there is still **no tracking number, no delivery clarity, and no response regarding the address update**.
This is extremely disappointing customer service.
@mcgovsa_care@assafperfumes
Dear officials at the Ministry of Commerce, When a citizen is subjected to manipulation by a failed company that does not have proper customer service like @AssafCare,
They ask to connect in private and when we explain the problem they reply scripted.