@JHBWater@JHBWater Any update on Ferndale, Pine Avenue? Water has not been restored yet but your ETR was midnight. Please provide an updated ETR. Thanks
@CityPowerJhb Hello, is this affecting Ferndale too? If not, has the Ferndale outage been escalated? We haven't had power since 9pm last night.
CPWEB4969180
@CityPowerJhb Hi. Any updates on this? Still no power almost 1.5 days later. Our tickets are being "cancelled" yet all consultants who called us have "escalated" the matter. NO techs have been out yet. Please assist.
@CityPowerJhb CPWEB4851646 CPWEB4851693 CPWEB4851691 CPWEB4850901 CPWEB4850192 CPWEB4848636
Please urgently send techs to us. We've had 3hrs of electricity since Monday. Please escalate this for Pine Avenue, Ferndale. Ref: CPWEB4850901
@CityPowerJhb We cannot log calls as your system is down and your agents are dropping the calls when we're calling into the callcenter. Please escalate Pine Avenue, Ferndale urgently.
@CityPowerJhb CPWEB4851646 CPWEB4851693 CPWEB4851691 CPWEB4850901 CPWEB4850192 CPWEB4848636
Please urgently send techs out to Pine Avenue, Ferndale. We've had 3hrs of electricity since Monday. Your technicians tried a temporary fix but it hasn't worked.
@CityPowerJhb This is day 5 without power. Please tell us what the issue is as there is no information in this statement. Is it a cable fault, tripped switch, distributor issue, theft? We have several open calls for Pine Avenue, Ferndale. Please escalate as a matter of urgency!
@CityPowerJhb Where is the update for Ferndale, Pine Avenue? It's been 24hrs without electricity and no comms on what the actual issue is. You haven't told us whats wrong or when it will be fixed. You've ruined festive plans and caused wastage. May we please have an actual update!
@CityPowerJhb may we have an update on Ferndale please? What is the issue and how much longer will you need to resolve it? We still dont kno the cause.