Maya

I prefer being present in the now moment , working on my spiritual growth and letting go of the past. It is what it is.

[Maya @KiingMaya]

Not @TelkomZA sending a message saying my debit was declines but when I follow their payment gateway its telling me there's no pending payment.

[Maya @KiingMaya]

@TelkomZA I've sent those details, but you guys ignored my 1st tweet to you guys only to respond to this one , what's with being selective? You're slowly turning people into frustrated customers 😒

[Maya @KiingMaya]

@TelkomZA are you deliberately rejecting debuts so that our accounts can be on areas? Its twice in a row where my debit is rejected , last time I was even getting calling to make payment or else , what's going on with how you guys run business? Is this another scam?

[Maya @KiingMaya]

@TelkomZA

[Maya @KiingMaya]

@TelkomZA please explain this to me , its for the 2nd time in a row a debit order has been rejected and I had to pay manually. I'm trying to process a payment but it says no pending payment

[Maya @KiingMaya]

@TelkomZA can you assist?

[Maya @KiingMaya]

@TelkomZA please assist, I need to manually pay my monthly payment, my debit for this month declined

[Maya @KiingMaya]

I think it's only fair that I post about @OldMutualSA seeing that last week I wasn't happy. So OM managed to DM and I gave them my particulars , the next day I was called back in the same office I had struggled with. I was helped as soon as I arrived. So thank you very much

[Maya @KiingMaya]

@OldMutualSA A simple ' No Mr Pako We Are Not Able To Assist ' would have been better

[Maya @KiingMaya]

Dear @OldMutualSA , if you guys are having an AI Bot To Assist With the System , Make Sure Its Been Put To The Test 1st. We Are Customers That Have Employment , We Can't Be Spending A Whole 4 Hours.

[Maya @KiingMaya]

@OldMutualSA Since 10oclock I've been running between OM & Fnb and I did not get any help still , yet I am a client of 17years. Now that I need your help I'm sent to run around , with my time taken away from my work , and I am told I must again tomorrow and now we're on day 3

[Maya @KiingMaya]

@OldMutualSA And today I made sure all the documents that I was told to bring were in place, only to be told that Noooooo the document doesn't have a stamp , after getting a stamp the document isnt convincing enough I must fo request another one , yet the bank stmt show all the transactions

[Maya @KiingMaya]

@OldMutualSA Some of the workers here are knocking off one by one , I'm just here seated waiting for my documents after 6hours of going between my bank and OM with no direction as to I'll be approved or not .

[Maya @KiingMaya]

@OldMutualSA And Now I've Decided that I will go seek help else where , and because the person who is assisting me asked to help another customer as we wait, I now have to wait for him to finish so I can get my paperwork and idea so I can go else where , so I wait even more. Time wasted nje

[Maya @KiingMaya]

@OldMutualSA 6hours on the dot

[Maya @KiingMaya]

@OldMutualSA 6 hours in 6 minutes

[Maya @KiingMaya]

@OldMutualSA The frustrating part is that , qe don't start where we left off , the whole process must be started from scratch then your system picks up something new , and when I come with it , we start from scratch only to be told to now bring another document

[Maya @KiingMaya]

@OldMutualSA To get solid assistance instead of being sent to run to the bank to collect certain documents one at a time , I've been here for 5 hours 17 minutes and I'm not even sure if my application is going to be approved

[Maya @KiingMaya]

@OldMutualSA When did things start taking this long ? The old system worked better , you'll find i am sitting here and they're not even going to approve.

[Maya @KiingMaya]

17years of being a loyal paying client by @OldMutualSA and when you need their financial assistance, it takes more than 4hours 30 and waiting to process paperwork. At the branch they are helpful, it's the people that must approve that are sending me for a run around

[Maya @KiingMaya]

@OldMutualSA And this is the same company that wants us to do banking with them , yah nheeeee , its going to take some convincing for me to even consider banking here shame