@RoyalCaribbean@Kristi34492962 Not good at all. You need to make this right. It was clearly listed as a new package and orders were completed and confirmations sent. You honored the drink package glitch in 2019, and you can honor this mistake.
@RoyalCaribbean@Kristi34492962 Not a great first impression @RoyalCaribbean Do the right thing with those who purchased the premier package Just refunding and acting like nothing happened isn’t right
@RoyalCaribbean@Kristi34492962@RoyalCaribbean It wasn't a mistake. It clearly stated "Introducing Premier Pass, our newest and most innovative vacation package for 2 guests." It's not new to Celeberty. What is RC trying to pull? Did they need a temporary increase in cash flow?
@RoyalCaribbean Confused by Premier Pass. Planner says for 2 people but try to purchase it says “All eligible guests in the stateroom will be charged for individual packages”. Also is Internet for entire cruise. Please clarify ASAP. RC giving different answers on the phone.
@RoyalCaribbean This is a complete lie ! How stupid do you think we are ? It was posted for select sailings on the RC website and advertised as a "new package " for RC. Celebrity has had it for years. Own up to this and honor what you advertised and sold !!!
@RoyalCaribbean what is the story with the Premier Pass Package? I’m seeing lots of talk on social media that those who have already purchased will have their purchase refunded. Is this true?
@KilahWilA@RoyalCaribbean I think they should upgrade everyone to the Key (for two) if you purchased this. It’s literally still on the website. *facepalm*
@RoyalCaribbean@Kristi34492962@RoyalCaribbean as well, I called in last night and an RCCL rep specifically told me it was for real, the price was correct, and I only needed to purchase one package for two people. So all of your agents thought they were working for Celebrity?!?!
@RoyalCaribbean@Kristi34492962@RoyalCaribbean what about those of us that canceled other packages we had purchased on Black Friday or at sale prices that aren't available now ? I cancelled my internet package. Others cancelled the ship tour. Make this right !!!!
@RoyalCaribbean@Kristi34492962@RoyalCaribbean how can you say it is not available to RC guests when it was literally right there to purchase ? It even stated it was a brand new offering to Royal . There is no way it posted to royal instead of celebrity by mistake ...it's different ships and sailings !!!
Hey @RoyalCaribbean can you please make an official statement on Premier Package to stop all the speculation online ? Several people have been told that it's an error and being cancelled. Please confirm your will honor your advertised package and pricing!!!
@RogersHelps In Russell,ON outside Ottawa. Cell phones seem to have no data. Can't use internet without wifi . Can't text. Some calls go through , some don't. Is this storm related ? Seems to happen often lately