Kim Nguyen

[Kim Nguyen @Kim91988]

@IKEAUKSupport would you be able to help?

[Kim Nguyen @Kim91988]

Hey @IKEAUK will you be stocking the GLIVARP extendable glass table again? Thanks!

[Kim Nguyen @Kim91988]

Hey @IKEAUK will you be stocking the GLIVARP extendable glass table again? Thanks!

[Kim Nguyen @Kim91988]

@virginmedia Hi, I can do 1pm to get this sorted?

[Kim Nguyen @Kim91988]

@virginmedia you’re meant to pick up equipment from us today but no one has turned up. Can you chase it up? Booked via [phone] (is this even a legit number?)

[Kim Nguyen @Kim91988]

@virginmedia Your web chat is pointless, did that last week and it’s still not resolved. I want this escalated further because this has been a month of wasted time and energy with no one being able to help, and your company just keep threatening to charge us.

[Kim Nguyen @Kim91988]

@virginmedia Yes I have ordered one, when your last colleague suggested doing it through this link. We are not getting anywhere with this. Can you escalate this with your line managers because this nonsense is ridiculous now.

[Kim Nguyen @Kim91988]

@virginmedia No, he told me to wait and he will keep an eye on this. So I would like him to follow this up instead of being fobbed off and being told to wait. His name was Ryan.

[Kim Nguyen @Kim91988]

@virginmedia Hi, please see my previous comments. I’ve requested packaging on 28th Jan, 11th & 16th Feb. Your colleague I spoke to last Weds 23rd said they would follow this up. How long am I supposed to wait now?!

[Kim Nguyen @Kim91988]

@virginmedia Good morning, we’ve still not received any packaging. Can this be looked in to as you’ve sent more messages telling us we’re getting charged for the equipment. Thanks

[Kim Nguyen @Kim91988]

@virginmedia Hello?

[Kim Nguyen @Kim91988]

@virginmedia Okay then, let’s arrange a web chat for tomorrow then, please. Thanks

[Kim Nguyen @Kim91988]

@virginmedia Can someone not call us instead?

[Kim Nguyen @Kim91988]

@virginmedia We’re trying to return a router but you won’t send any packaging no matter how many times we request it

[Kim Nguyen @Kim91988]

@virginmedia We’ve spoken to your team on 28th Jan, 11th & 16th Feb, each time giving them the correct collection address yet nothing happens. Also arranged via your text msg service as well and nothing! We shouldn’t be charged for your company’s incompetence!

[Kim Nguyen @Kim91988]

@virginmedia Hi, done that form, and spoke to someone. Nothing has turned up. We’ve had no correspondence to confirm anything is happening and now you’re threatening to charge us for something we’ve been telling you for 3 weeks to pick up. Help?!

[Kim Nguyen @Kim91988]

@virginmedia Here you go. We also got a very similar message from 07537410420 - is this one of yours?

[Kim Nguyen @Kim91988]

@virginmedia You contacted me through this number. Is this a legit number as your colleague on the phone suggested it was spam which is even more worrying as to how you share customer info as the message had our old wrong address details which I responded with the correct one…

[Kim Nguyen @Kim91988]

@virginmedia is this one of your numbers to collect equipment? [phone]

[Kim Nguyen @Kim91988]

@MightySamira on #TheLateishShow

[Kim Nguyen @Kim91988]

Hi @nottmhospitals do you take card payments / contactless for car parking at qmc and city or is it cash payments? Thanks