Kim Romanski

Marketing travel and enjoying some of the best destinations in the world.

[Kim Romanski @KimRomanski]

@XA11y Help please. My RomanskiMktg account is suspended due to age restriction as it has the wrong date of birth. How do I fix? I have sent my passport on the online form just now but it says I am a guardian of underage me!

[Kim Romanski @KimRomanski]

@Se_Railway @nationalrailenq The trains they changed to fast did run through Grove Park. They cld have stopped at Elmstead/Chislehurst and just not stopped at Grove Park. I’m now frozen and an hour late. Your message does not address the fact that you chose not to stop at our station and changed the service.

[Kim Romanski @KimRomanski]

@nationalrailenq at Elmstead Woods. Two trains cancelled in a row. I get there’s a problem but you’ve decided to run only fast trains from Orpington resulting in no trains from here for an hour. Why do that with two trains? Why can’t one stop??? 😡

[Kim Romanski @KimRomanski]

@nationalrailenq But that doesn’t mean you should make two trains fast only? Two trains due to stop here have been told to go past. These were not fast trains but they changed so not stopping! That’s very unfair and not acceptable

[Kim Romanski @KimRomanski]

@bespokehotels Called their reservations team three times. About to call for the fourth time. Holding on forever then I either get cut off or told to redial. So annoying.

[Kim Romanski @KimRomanski]

@RobDebenham I have this album too!

[Kim Romanski @KimRomanski]

Been a long time since had such a long lunch and it was fabulous. Thanks for the laughs @Cecilybarton @MantyAtherton @Bigbeams plus Stu, Ian and JJ

[Kim Romanski @KimRomanski]

#AustralianOpen2020

[Kim Romanski @KimRomanski]

Finally got through after waiting 55 minutes. And then they said they couldn't wait 2 minutes for me to ensure someone would be in for an engineer. I shouted. She waited. Just. @curryspcworld @TeamKnowhowUK

[Kim Romanski @KimRomanski]

Now 43 minutes and still waiting on telephone. @curryspcworld @TeamKnowhowUK

[Kim Romanski @KimRomanski]

Now 43 minutes and still waiting on telephone. @curryspcworld @TeamKnowhowUK

[Kim Romanski @KimRomanski]

Now 43 minutes and still waiting on telephone. @curryspcworld @TeamKnowhowUK

[Kim Romanski @KimRomanski]

@curryspcworld @TeamKnowhowUK Now been waiting for customer service to pick up the phone for 30 minutes. I am at work. This is not good.

[Kim Romanski @KimRomanski]

@curryspcworld @TeamKnowhowUK Now been waiting for customer service to pick up the phone for 30 minutes. I am at work. This is not good.

[Kim Romanski @KimRomanski]

@TeamKnowhowUK I've tried calling customer service and after giving make, item and date of purchase it hangs up on me. SIX times! Need urgent help

[Kim Romanski @KimRomanski]

@curryspcworld Tried calling customer service six times in last half hour. I get so far then it hangs up. So frustrating and very urgent problem. Your phone system isn't fit for use.

[Kim Romanski @KimRomanski]

Dropped a DM as requested. Sent me to Facebook. Facebook required a log in to my sky account. Then it told me I'd have to wait over an hour for a response. I am losing the will to live. @SkyUK @SkyHelpTeam

[Sky Help Team @SkyHelpTeam]

@KimRomanski Hello Kim, we're sorry that you're having to wait until 10th October for an engineer to fix a problem with your Sky boxes 😟 Can you drop us a DM and we can get you chatting to our team to go through your options. ^JD https://t.co/GtFddYihHy

[Kim Romanski @KimRomanski]

@SkyUK Still no response

[Kim Romanski @KimRomanski]

@SkyHelpTeam It’s not good enough quite frankly. Especially after I requested an engineer over two weeks ago and was told to try and fix the problem myself. This is not acceptable. @SkyUK Please do something.

[Kim Romanski @KimRomanski]

48hrs and still no reply.

[Kim Romanski @KimRomanski]

@SkyUK @SkyHelpTeam your response that you’ve given me earliest engineer date which is a month away does not help. Please do something about it instead of trotting out an answer that is not useful.

[Kim Romanski @KimRomanski]

@SkyUK You are not being very helpful. You have not responded to any of my tweets. You are ignoring me. Why?

[Kim Romanski @KimRomanski]

@SkyHelpTeam Still no word from you other than trotting out the bog standard reply. @SkyUK I need an engineer this week.

[Kim Romanski @KimRomanski]

@SkyUK @SkyHelpTeam still no response.

[Kim Romanski @KimRomanski]

@SkyUK @SkyHelpTeam still no response. VIP customer and I’m having to wait a whole month for an engineer visit with two out of three TVs not getting Sky due to problems. Ridiculous.

[Kim Romanski @KimRomanski]

@SkyUK @SkyHelpTeam your response that you’ve given me earliest engineer date which is a month away does not help. Please do something about it instead of trotting out an answer that is not useful.