Luke Shulman

Long time in Population Health and healtcare analytics. Now leading data science company in same.

[Luke Shulman @KindofLuke]

@ProfessorFunky I just had the same thought about our car. How was this resolved for you?

[Luke Shulman @KindofLuke]

Save the ArcLights! https://t.co/FJ9OjI01m1

[Luke Shulman @KindofLuke]

My favorite Christmas present is @DwightGarner book of quotations. Now sending photos of quotes to everyone I know. Great rec from @thepressboxpod

[Luke Shulman @KindofLuke]

@dmoren Will dig thanks so much. (PS read book within about 24 hours) big fan of series.

[Luke Shulman @KindofLuke]

@dmoren is there a map of the galaxy that goes with your series? Seems like based on the late chapters there is a London style tube map of the wormholes.

[Luke Shulman @KindofLuke]

Thanks @Spotify for the best hidden star wars easter egg so far.

[Luke Shulman @KindofLuke]

Just pre-ordered @dmoren's new book on Galactic Cold War very excited.

[Luke Shulman @KindofLuke]

@NextPicturePod Please can we do AFRICAN QUEEN and JUNGLE CRUISE or is that too crazy?

[Luke Shulman @KindofLuke]

Bags arrived. Special credit to @AmericanAir team member Ken who got it set up.

[Luke Shulman @KindofLuke]

People have DM asking what's in our bags so I will tweet out some items periodically when we have wifi. Until my @AmericanAir responds Item 1: my wife's bridesmaids dress for the wedding.

[Luke Shulman @KindofLuke]

If anyone can help us @AmericanAir my mother-in-law has a family heirloom packed in luggage stuck at MIA for the last 36 hrs.

[Luke Shulman @KindofLuke]

Item: 6 in our bags lost by @AmericanAir probably the last point and shoot camera we will ever have. Our beloved @CanonUSA G11. We still had the reciept.

[Luke Shulman @KindofLuke]

Item 5: lost in our bags by @AmericanAir so much makeup, makeup brushes and other items that my wife and mother-in-law travel with.

[Luke Shulman @KindofLuke]

Item 4: lost in my bags by @AmericanAir my favorite flip-flops from @HariMariShoes

[Luke Shulman @KindofLuke]

Sorry for typos wish Twitter had edit feature.

[Luke Shulman @KindofLuke]

I was conflicted about going to Twitter to complain about issues on our personal vacation. But multiple AA employees have told me how horrible the lost baggage procedures are and that this our only hope.

[Luke Shulman @KindofLuke]

that staff member called MIA three times and didn't get an answer. Additionally "urgent" requests went unanswered. The non-responsiveness of airport baggage teams to requests is "routine".

[Luke Shulman @KindofLuke]

That quote is from an AA support email. The central baggage services team is much more helpful but their phone number isn't public but once your reach them you will get an assigned helpful staff member.

[Luke Shulman @KindofLuke]

Most importantly they cannot even call you or update you. Even though @AmericanAir policy is "after 24 hrs, a dedicated team takes over and will send you status updates."

[Luke Shulman @KindofLuke]

@AmericanAir maintains two parallel baggage support teams. The baggage issue resolution team members are not allowed to perform any outbound communication. They cannot call an airport they cannot request status on bags. They cannot escalate.

[Luke Shulman @KindofLuke]

For isntance, airport employees are not allowed to contact another airport to ask about bags.

[Luke Shulman @KindofLuke]

@AmericanAir I already have a file and 5 priority messages sent by the team to MIA with no response. Item 3 lost in bags: my wife's earrings gifted by her best friend. They were a handmaid gift.

[Luke Shulman @KindofLuke]

If anyone can help us @AmericanAir my mother-in-law has a family heirloom packed in luggage stuck at MIA for the last 36 hrs.