@Docusign I want to express my disappointment with DocuSign after what should have been a simple billing correction.
I genuinely enjoyed using DocuSign and had a positive experience with the platform—until now. I was automatically charged for two users when I only authorized and needed one. After contacting customer support, I was explicitly assured that the issue had been resolved and the billing corrected.
However, this morning it became clear that the problem was not handled as promised, and the incorrect charge still went through.
Automatic charges for services not approved—especially after confirmation from customer service—are unacceptable. I’m requesting that this issue be immediately resolved and the incorrect charge reversed.
I hope DocuSign takes this seriously, as billing trust is critical for customers who rely on your service professionally.
Regards,
Diego Villarreal
@Docusign I have to say I really did enjoy using DocuSign but after today this company is absolutely the worst, how can you charge your customer 2 users automatically and then when I call your customer service they assureed me that problem was handled. And this morning it cleared was not
@WhatsApp Hello I accidentally deleted a chat from a very important person i was hoping if there was anyone that I can recover the data files for this chat.
@TruHomeSolution my client missed their funding today. No one was available to assist with their closing. I’m extremely upset and appalled at the amount of unprofessionalism and miscommunication from your funding staff. I need someone to contact me