@supersonicfibre and @MTNza @MTNFibreX j honestly cannot be 3 days without internet and she it returns it’s only for 2 hours then down again, this is honestly not the services I should be paying for, utterly ridiculous Ref. SST1366279
@supersonicfibre my airfibre has been down for over 24hrs due to an outage which has been “resolved” I’m told but I’m without connection, please test this with urgency.
@supersonicfibre please assist. I’ve been holding for over 30mins to no success, I’m
Unable to logging to your portal. Forgot password does not work and OTP doesn’t login, I need to accept debit order mandate
@vumatel How long will this take? Your template responses are seriously annoying and very frustrating. Give us human feedback tear this with urgency, for crying out loud we’re only only for a service we agreed n paid for
Very disappointed with the service from @AxxessInternet , @vumatel and @Vodacom. We’ve experienced intermittent fibre connectivity for weeks and have had no internet from Wednesday (Ref: 01440045).Paying for a service we not receiving while spending on mobile data is unacceptable
Day 5 of total fiber downtime, and @AxxessInternet admits there is "no estimated time of repair" from @vumatel. Completely unacceptable. I pay for uncapped data, but I'm burning a fortune on mobile data just to keep working. Escalation needed NOW.
Been offline since Friday night @AxxessInternet@vumatel. 72hr SLA breached & a promised 15:00 update completely ignored. Unacceptable service when I'm forced to burn cash on mobile data for work. Please escalate this immediately.