maker of UX magic, researcher, sometimes writer, information junkie, travel enthusiast, people observer, book and paradox lover, nomad at heart, seeker
@Weird_Dana This is where I was when I first viewed Hellier. I'd been on a journey (and reading a lot) that had nothing to do with the paranormal and then while watching Hellier I realized "Oh! It's all connected!" And then down the rabbit hole of rabbit holes I went.
From the HBR's lips to senior managements' ears around the globe ... no convincing needed for researchers but definitely more evidence to help back us up when trying to educate our teams and managers.
Oh, look: Even the Harvard Business Review, which published the seminal article on NPS in 2003, is now saying it’s not a good measure of anything: https://t.co/I5Z9h25Zxj
In case you needed more evidence.
I've been fighting for the cure and the preventative measures for this my entire career --> Undervaluing User Research is a Deadly Disease by @jmspool https://t.co/Yz99aopcvR
A phenomenal, challenging, inspiring keynote by @SareetaAmrute @datasociety launched EPIC2019 this morning. Lots of req for references - we will make a list, but start with her award-winning "Encoding Race, Encoding Class" #epiconference#techethics#techcolonialism
@coco_liner We alter between work-related books and non-work related (fiction or non-fiction). Team members nominate books and we vote on which one to select based on interest.
MVPs often don’t need code, but teams forget this. Our organizations are so used to solving every problem with software that we forget that we can learn what we need by faster, more effective means.
https://t.co/UOr2jLeGR0
@realDonaldTrump “No one is born hating another person because of the colour of his skin, or his background, or his religion. People must learn to hate, and if they can learn to hate, they can be taught to love, for love comes more naturally to the human heart than its opposite” - Nelson Mandela
I’m on a personal mission to get UX people to stop using the phrase “user tests.”
We’re not testing the user. We’re testing the design.
The phrase I prefer is usability testing.
We must stop creating imagery that we’re running people through mazes to test their frustration.