Koleff

[Koleff @Koleffwest]

@WestJet Hey folks don’t ever try to fly from Victoria to Calgary on the last flight of the day. @Westjet will delay it for hours, calling it a “maintenance issue.” Fool me once, but the second and third time, they just think we’re idiots.

[Koleff @Koleffwest]

It’s always the same deer-in-the-headlights staff at the gate too, being fed the same BS they have to announce to the angry mob. I pity them having to work for that airline @WestJet

[Koleff @Koleffwest]

Here’s the new game @WestJet plays if you’re on the last flight of the day from YYJ -YYC. Wait until you’re at the airport to inform you of a 30 min delay. Then bump it to an hr. Then bump it to 2 hrs “due to maintenance.” Expect to wait about 5 hrs. If you’re lucky. So sad.

[Koleff @Koleffwest]

I’ve given #flairair #flyflair a few chances. In-flight staff tries hard and are very pleasant. On-line game is woeful and service is horrendously bad. I’m sorry #flair but never again.

[Koleff @Koleffwest]

@vegaskev @vegaskev I learned a little about how to demand excellent service and satisfaction from you. @telus avoids, obfuscates, delays, lies and frustrates.

[Koleff @Koleffwest]

#telus has over billed us $590 over the past 18 months for U.S. roaming from Vancouver Island. Haven’t been in the U.S. for over 3 years. They refuse to credit our account.

[Koleff @Koleffwest]

@TELUS have been on @TELUSsupport for 5 hours. Spent untold hours on the phone explaining my problem over and over again to people who either don’t care, or have no authority to assist. Have been over charged $590 for service I never used and they refuse to credit my account

[Koleff @Koleffwest]

@Mike49501945 @Bell Haha @telus now wants me to speak to someone again, after spending hours and hours on the phone with people who don’t care, don’t understand or have no authority to approve a credit to my account. Sorry @telus. Credit the account or I will cancel my $6000/yr in services

[Koleff @Koleffwest]

@Mike49501945 @Bell Unfortunately I paid, as I was having some personal issues and didn’t have time to reviews the bills. So now I’m screwed.

[Koleff @Koleffwest]

@bbcrzyfan @TELUS Yes, thanks, just outside of Victoria. @telus fully admit that they know I never crossed the border and never made any calls. My mistake was paying the charges. @telus have my money. Pulling teeth to get it back

[Koleff @Koleffwest]

@telus #telus reaponded to my tweet. Amazing how that happens. Offered $136. Sorry @telus. Next call will be to @CBC. You know you do this and have and have reimbursed others in the past. @telus just do the right thing and cough up the additional $456.

[Koleff @Koleffwest]

@telus has over-billed $590 for US roaming - haven’t been over the boarder in 3 years. @telus refuses to credit our account. Beware false charges @telus customers on Vancouver Island. We naively paid and have to fight for a credit

[Koleff @Koleffwest]

@TELUSsupport How do I DM you?

[Koleff @Koleffwest]

@TELUS we have been over-billed $590 for US roaming charges on Vancouver Island. Your support and loyalty teams refuse to credit our account for service we did not use. We will cancel all of our services

[Koleff @Koleffwest]

@TomTurnerNDM #telus avoid, obfuscate, delay, confuse

[Jowi Taylor @SixStringNation]

Today is my birthday!⁠
⁠
I say that both as the holder of this account (Jowi) and as the subject of this account (Voyageur - the Six String Nation guitar).⁠
⁠
You can find out MY birthday number elsewhere if you really want to but Voyageur was officially born 14 years ag…

[Koleff @Koleffwest]

Thank you! Courtney @westjet @yyj for your patient and excellent service

[Koleff @Koleffwest]

V

[Koleff @Koleffwest]

Thanks @vegaskev for the beer and pizza