KPLC Customer Care

[Prisca Oks @FantasticPris]

@KenyaPower_Care Surely @KenyaPower_Care , you can't be this inconsiderate. I have reported power fluctuations on phone, on twitter even on prompts the whole week. You have been sending someone who has never arrived and my charge and some of the electronics are now being fried. 30998496- ac no.

[Bonnke Charles @BonnkeCharles]

@KenyaPower_Care @daemonboy2 @KenyaPower Mine I bought yesterday... To account 45071678655 and upto now nothing is going on... Why this...

[Breeder_244 @MariitaZad67046]

@KenyaPower_Care 92114344788
Check tokens for date 3 please

[job mogere @mogerejob13]

@KenyaPower_Care kindly assist in Getting this token

[The Bull @TheBull254]

@KenyaPower_Care I have a 3phase smartmeter it disconnected yesterday due to a bill of ksh 9875 which was paid yesterday.24hrs later power has not been restored at the premise.Kindly consider this.

[Thee_Wambui @Th33_Wambui]

Hi @KenyaPower_Care I filed a reimbursement claim for an incorrect power unit purchase and haven’t received any follow-up. It’s been quite some time now. Kindly provide an update or escalate this issue. Reference: R02871260400476

[Faizan Malik @MalikMali23330]

@KenyaPower_Care morning I had raised a complaint about power outrage and since then no one has called or attended the issue it's being 26hrs since power is out we don't have water we have sick parents yet no one cares my reference number is 14857820 kindly sort me out

[John Wesonga Mangeni @JohnMangeni]

Hi @KenyaPower_Care @KenyaPower hii meter number does not accept tokens 14245249850. Saidia mimi

[Abraham Mutai @Abraham02983321]

@KenyaPower_Care @NdindaAshley Check this meter number: 46203516409 .we have experience blackout in the last one week ,, looking forward to seeing your help thank you kplc

[Anthony Odongo @AnthonyOdongo13]

@KenyaPower_Care Hello Team . Please check and advise why this account has not been reconnected being a smart meter . AC 24273419 in Mazeras

[EVANS NYABUTI @EVANSNYABUTI1]

@kwambo254 @KenyaPower_Care Good morning.
I have been in darkness for the last two day
Concerned customer number 37221054903

[Teresa Kimani 🇰🇪 @teresa_kimani]

@KenyaPower_Care Good evening. I have been trying to buy tokens, but I have been unsuccessful. I've shared my account number on DM. Kindly assist

[Dan Patriot @DanielKimari4]

@KenyaPower_Care @MMuendo Payment of reconnection fee at smart meter should be paid via?

[Dollar Boyz🇺🇸 @boyz_dolla25551]

@KenyaPower_Care Bought a token for mtr no Mtr:14271849920
a while a got ,no response yet

[ABBO Shariff @AbboShariff]

@KenyaPower @KenyaPower_Care I have been disconnected from electricity in Malindi due to a faulty meter and your software is not pushing through the electricity throughout my property. Please get in contact to fix this as I’ve been without electricity all day

[Kimberley Khayongo @KimberleyKhayo1]

@KenyaPower @KenyaPower_9771 @KenyaPower_Care Until when will we keep experiencing these random power outages because you won't fix our transformer? We were told 2 weeks yet they've already passed bana!!

[taw-neh @tonnie_kiarie]

@KenyaPower_Care Could you please update on our querry under REF R02145260400203. It's taking time and we risk disconnection.

[Omar Mohd @LramoOm]

@KenyaPower_Care Hy ACC number 22873263.
Smart meter is disconnected despite paying full amount of the bill 2 days ago. No prior balance too. Actually the statement reads that I have an overpayment of 580