Kristen

[Kristen @Kristen74846434]

Day 23... no luggage, no reimbursement. Thanks for making the past 23 days fucking suck @AmericanAir

[Kristen @Kristen74846434]

@dilli81 @AmericanAir Couldn't have said it better

[Kristen @Kristen74846434]

@AmericanAir

[Words @itswords_]

Sorry I thought I was important 🤡

[Kristen @Kristen74846434]

Day 18 and @AmericanAir still hasn't found my luggage. My agent from central baggage said she is doing everything she can to find it but has been out of office for the past four days. I must be an idiot because I can't figure that one out. 🖕

[Kristen @Kristen74846434]

@AmericanAir @Sheilzzzyyy Refunding canceled flights is what you work hard to avoid***

[Kristen @Kristen74846434]

@ktokunaga @AmericanAir @BoeingAirplanes @Boeing Probably not as many as the amount of lost luggage they'll receive, pretend to care about for 2 months while you wait, not provide any reimbursement for, and then sell to a lost luggage warehouse, effectively stealing from their customers. @AmericanAir

[Kristen @Kristen74846434]

Day 16: no luggage, no reimbursement, no updates from the agent assigned to trace my bag. They got real responsive when I filed a discrimination complaint but other than that, their customer base means nothing to them @AmericanAir

[Kristen @Kristen74846434]

@AmericanAir's number one fan over here. Says it's a great hobby to be a shit airline brown noser. While he is so far up their ass maybe he can check for my luggage 🧐

[Kristen @Kristen74846434]

Day 14. No luggage, no updates, no reimbursement for purchases made. Hung up on more times than I can count. Been told this is my fault more times than I can count. I have been assigned an agent who refuses to respond via email or phone. @AmericanAir

[Kristen @Kristen74846434]

@AmericanAir An apology becomes worthless when heard over and over

[Kristen @Kristen74846434]

@AmericanAir The baggage team hung up on me

[Kristen @Kristen74846434]

@AmericanAir @BoeingAirplanes @Boeing You are also not responding to my DMs.

[Kristen @Kristen74846434]

@AmericanAir @BoeingAirplanes @Boeing My assigned central baggage agent will not respond. I was on hold waiting for another central baggage agent for an hour. When I got through she performed a search. I suppose i was asking too many questions and she hung up on me. I have been without my belongings for 2 weeks.

[Kristen @Kristen74846434]

Can someone please respond to my DMs @AmericanAir

[Kristen @Kristen74846434]

@AmericanAir I don't want you apology. I want my luggage, effort to find my luggage, updates, and/or reimbursement for lost items AND things I have had to purchase because of your mistake. Why is that so much to ask of a multi-billion dollar airline?

[Kristen @Kristen74846434]

Day 12. No luggage, no reimbursement, no contact from the agent that to whom I have been assigned as to whether any blue, hard Samsonite cases have shown up at their warehouse (hmm). @AmericanAir did tell me they won't prioritize finding my luggage though.

[Kristen @Kristen74846434]

@AmericanAir I emailed them 2 days ago and haven't received a response. My baggage IS IMPORTANT. I dont understand why I need to contact you for an update when you are the one who lost my baggage.

[Kristen @Kristen74846434]

@AmericanAir So they haven't received any blue hard Samsonite cases at the warehouse? I doubt that very much.

[Kristen @Kristen74846434]

Things @AmericanAir said were my fault:
- important items were in my checked baggage and are now lost
- all of their agents provide incorrect information
- they're short staffed
- that their misinformation is my misunderstanding

[Americanairlinesvictims @aavictims]

@AmericanAir @ch1gg1ns Give us our money back please