Kristen Bernard

Marketing Web Director at EBSCO Information Services, HFID grad from Bentley University

[Kristen Bernard @KristenBernard]

I really can’t wait to ride the @MBTA_CR again...

[Kristen Bernard @KristenBernard]

@MBTA_CR can I please have two vouchers: one for the month of September and the other for my reputation at work? #customerexperience #reliabilitymatters

[Kristen Bernard @KristenBernard]

@MBTA_CR Who holds you accountable for “service”? Refunds please.

[Kristen Bernard @KristenBernard]

@MBTA_CR @MBTA Oh! Nice! Let’s focus on reliability first #CustomerExperience #askTHEcustomer

[Kristen Bernard @KristenBernard]

Aw #adoptdontshop @thebkoof #loveuanywaytho

[Kristen Bernard @KristenBernard]

@bykatelawrence Agree.

[Kristen Bernard @KristenBernard]

@realDonaldTrump

[Kristen Bernard @KristenBernard]

"Marketo DOES sound like a strain of marijuana" -James Corden #MKTGNATION

[Kristen Bernard @KristenBernard]

#earthday #science and good timing for #mktgnation in San Francisco! @ Civic Center https://t.co/AU5i8XpCau

[Kristen Bernard @KristenBernard]

Beauty Function Design #usability #functionaldesign @ SFMOMA San Francisco Museum of Modern Art https://t.co/xVXToUpsXe

[Kristen Bernard @KristenBernard]

Overwhelmed by Matisse and Diebenkorn this morning. #butterflies #reinspired @ SFMOMA San… https://t.co/VNDe2LtAeW

[Kristen Bernard @KristenBernard]

At Coffee: Sitting at a table with 3 strangers, all strangers to each other. #sosanfranciscan

[Jared Spool @jmspool]

“If you apply digital to a thing that’s broken, you’ll have a broken digital thing.”

From @hondanhon

https://t.co/Ydy4KqQXOK

[Liz Wiseman @LizWiseman]

To be a multiplier leader:
1 see genius in others
2 give people space
3 ask not tell
4 debate before deciding
5 give ownership
#multipliers

[Elizabeth Warren @SenWarren]

Title X is a bipartisan program to provide birth control, cancer screenings & HIV tests, & @VP Pence cast the tiebreaking vote attacking it

[EBSCO @EBSCO]

See how librarians can use ethnographic research to learn more about what their users require https://t.co/g4HnvsYc6N

[Jared Spool @jmspool]

Design is not being creative.

It's solving hard problems.

You may come to a creative solution, but only after you've done the hard work.